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Quality Assurance & Continuous Improvement
QA/CI evaluates performance trends and advances continuous improvement opportunities here at Jefferson Lab. Efforts include performing management and independent assessments; vendor evaluations; and recording notable events and lessons learned. Using this data and corrective action tracking QA/CI establishes benchmark goals to continuously improve the environment, safety, and health of the laboratory population..
- ASSESSMENTS
- VENDOR EVALUATION PROCESS
- CORPORATE OPERATING EXPERIENCE
- WELDING DOCUMENTATION
- CALIBRATIONS
- QA/CI PROGRAM & PROCEDURES
- PERFORMANCE MANAGEMENT
- CONTACT OUR STAFF
- Stephen Smith - QA/CI Manager
sjsmith@jlab.org (757) 269-7007
- Contractor Assurance System Implementation
- Team Facilitations / Process Improvements
- Bob Doane Corrective - Action Tracking System (CATS) Administrator
bobdoane@jlab.org (757) 269-6380
- Data and Trend Analysis
- ESH&Q (PEMP) Compilation and Inputs
- ESH&Q Performance Indicators (KPIs) Compilation and Inputs
- Bruce Lenzer - Lead Assessment Specialist
blenzer@jlab.org (757) 269-7586
- 12 GeV Quality Assurance
- Contractor Assurance Assessment Program
- Professional High Performance Work Team Facilitation
- Supplier Evaluation Program
- Team Facilitations / Process Improvements
- Jacqueline Bacon - Performance Analyst
jbacon@jlab.org (757) 269-5117
- Performance Evaluation and Measurement Program (PEMP)
- Performance Dashboard Coordinator
- Mary Jo Bailey - Document Control/Lessons Learned Coordinator
mbailey@jlab.org (757) 269-7277
- Lessons Learned
- Technical Writer / Videographer
- Process Mapping
- Michael Martin - Welding Program Coordinator
mjmartin@jlab.org (757) 269-5515
- Material Identification
- Suspect/Counterfeit Items
- Welder and Examiner Certifications
- Johnny Leung - SRF Quality Assurance System Implementation
jleung@jlab.org (757) 269-7446
- SRF QA System Implementation and Management
- Failure Modes and Effects Analysis Facilitator
- Team Facilitations / Process Improvements
- Stephen Smith - QA/CI Manager