ONE-DHHS Contact Center
ONE-DHHS is a dedicated Contact Center and Help Desk providing centralized contact support for all federal agencies.
The ONE-DHHS multi-channel Contact Center provides multi-channel first-level telephone and e-mail support for the following programs: Grants.gov, DPM (Payment Management System), E-Gov Travel, Unified Financial Management System (UFMS) including MACCS and iProcurement, Access Management System (AMS) HHS Hotline, Security, Parking, Transhare, and GovZone
TOLL FREE CALLING |
E-MAIL SUPPORT |
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ONE-DHHS Contact Center (Except Grants.gov and DPM) 1-888-ONE-DHHS (663-3447) Monday - Friday 7AM - 9PM EST (except federal holidays)
Grants.gov 1-800-518-4726 Local or International Calling 1-606-545-5035 24/7 (except federal holidays)
Division of Payment Management (DPM/PMS) 1-877-614-5533 Monday - Friday 7AM - 9PM EST (except federal holidays) GovZone 1-855-941-HELP (4357) Monday – Friday 7AM – 9PM EST (except federal holidays) |
Grants.gov: support@grants.gov DPM/Payment Management System: PMSSupport@psc.hhs.gov E-Gov Travel: egovtravelhelpdesk@hhs.gov UFMS including iProcurement and MACCS: mailbox.ufms@hhs.gov Access Management System: AMSHelp@hhs.gov Security: SecurityHelpdesk@psc.hhs.gov Parking: PSCParkingOffice@psc.gov Transhare: PSCTranshareProgram@psc.gov GovZone: GovZoneSupport@psc.hhs.gov
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ONE-DHHS Contact Center Self-Service Web Portal
The ONE-DHHS Contact Center Self-Service Web Portal provides a 24/7 online point of entry to the Contact Center’s extensive customer support content. ONE-DHHS Customers can access solutions at their convenience 24 hours a day seven days a week.
To access the ONE-DHHS Contact Center Self-Service Web Portal, click the Program link of your choice below:
Key Features and Benefits:
- Top 10 FAQs – The Self-Service Welcome Screen displays the Top 10 FAQs for each of the ONE-DHHS Contact Center programs.
- Searchable knowledge base – A key feature of the Self-Service Web Portal includes a knowledge base of data Customer Service Representatives currently utilize when assisting customers. This information is now available for customers to search for answers to their own questions.
- Self-Service Request Ticket – If an issue cannot be resolved with the available knowledge base solutions, customers can submit a service request ticket with their questions or issues and track ticket status via the Self-Service Web Portal.
