2011 Government Contact Center Conference Presentations
All presentations are in Adobe PDF format. You can download Adobe Acrobat Reader to view them. Please contact us if you need a document in a different format.
Thursday, September 22, 2011 |
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Presenter: Brad Cleveland, ICMI |
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Presenter: Leslie O’Flahavan, E-Write Presenter: Tim Handren, CSG |
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Presenter: Yolunda Davis, IRS |
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Page Reviewed/Updated: June 5, 2012