Check voucher status
Automated voucher status is available 24/7 for OCONUS travelers, call 1-888-332-7366 / DSN 699-0300 .The Interactive Voice Response System (IVRS) is available to those customers who file vouchers with DFAS Indianapolis and Rome Travel Pay Offices.
IVRS provides automated information such as voucher receipt, date paid, amount paid to traveler, and amount paid to Citi Bank.
IVRS requires your Social Security number and mypay PIN to access your travel records for claims received within the last 90 days. If you need to reset your mypay PIN or request initial access, please visit the mypay website.
Notification of Receipt
Did you submit a travel voucher and not receive a notification of receipt back from DFAS?This may be due to the fact that DFAS did not receive your travel voucher. See below for potential reasons why your submission may have not been received:
- The email attachment is larger than 5MB
- The email attachment is another email (when submitting a travel voucher via email, do not attach an email with a travel voucher already attached as an attachment to new email; see below for example)
- PDF document with JavaScript (not applicable if being sent from a .mil email account)
- The May 2011 verison of the 1351-2 has JavaScript built into it; therefore you must print the document, scan it back into your computer and then resubmit