Massachusetts Consumer Assistance
Massachusetts no longer operates a Consumer Assistance Program under the Affordable Care Act. The new consumer protections and benefits of the law still apply to you, however.
The agencies listed below can help you take advantage of some of these new protections and benefits. They can answer your questions about different types of coverage.
If you need health insurance, be sure to check out HealthCare.gov’s Plan Finder. It will help you find and compare health care coverage options in your area.
If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Massachusetts, contact:
Office of Consumer Affairs and Business Regulation
1000 Washington Street, Suite 810
Boston, MA 02118-6200
(617) 521-7794
(TTD/TDD): (617) 521-7490
http://www.mass.gov/doi
If you have a hard time affording health coverage or would like assistance in finding an individual an individual health insurance policy, contact:
The Health Connector
(877) MA-ENROLL ((877) 623-6765)
P.O. Box 120089
Boston, MA 02112
http://www.mahealthconnector.org
If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid or Children’s Health Insurance Program (CHIP) benefits, go to:
MassHealth (Medicaid and CHIP)
Office of Health and Human Services (EOHHS)
(800) 841-2900
TTY: (800) 497-4648
www.mass.gov (Search for MassHealth)
If you do not have insurance that covers your dependent child or your income prevents your child from qualifying for Medicaid, call the Children’s Medical Security Plan:
Children's Medical Security Plan (CMSP)
MassHealth Enrollment Center
Central Processing Unit
P.O. Box 290794
Charlestown, MA 02129-0214
(800) 909-2677
TTY: (800) 497-4648
If you have a question, complaint, or dispute regarding insurance you get through a "self-insured" employer (typically a large company or one with locations in multiple states or countries), go to:
U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 4-USA-DOL ((866) 487-2365)
http://www.dol.gov/ebsa/consumer_info_health.html
If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:
The SHINE Program (Serving Health Information Needs of Elders)
Massachusetts Executive Office of Elders Affairs
(800) AGE-INFO ((800) 243-4636)
TDD: (800) 872-0166
If you have been denied health insurance by private insurance companies because of a pre-existing condition, you may be eligible for a Pre-Existing Condition Insurance Plan (PCIP). Go to:
PCIP
National Finance Center
Pre-Existing Condition Insurance Plan
P.O. Box 60017
New Orleans, LA 70160-0017
(866) 717-5826
http://www.healthcare.gov/law/features/choices/pre-existing-condition-insurance-plan/ma.html
If you are a veteran and have a question or concern about veterans’ health care benefits, go to:
U.S. Department of Veterans Affairs
(877) 222-VETS (8387)
http://www1.va.gov/health/
If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.