DCMA Customer Satisfaction Survey

DCMA is committed to customer satisfaction and welcomes your comments. Please take a moment to complete this survey and provide comments to allow us to better support your needs. Entries are required for items marked with an asterisk (*).

Survey  
 * 1. Products and Services: (Select only one Product/Service or type an entry in the Overall DCMA Support text box.)
Pre-Award Acquisition Planning Support
Acquisition Strategy Support (e.g. Panels, RFP, Source Selection)
Preaward Survey
Small Business Support (e.g. Subcontracting Plan Review, Mentor Protégé Agreements)
Engineering Support Services
Software Acquisition Support
Request for Waiver/Deviation
Technical Analysis
Major Program Support
Earned Value Management Analysis
Program Analysis & Integration
Industrial Analysis
DAES Support
Quality Assurance & Product Acceptance Support
First Article Testing
Deficiency Reports (e.g. PQDRs)
Product Inspection & Acceptance (e.g. WAWF, DD Form 250)
Contract Management Support
Cost/Pricing Support
Canceling Funds
Contract Safety
Contract Payment Support
Contract Closeout Support
Contract Termination Support
Other Support
Transportation Support
Packaging Support
Plant Clearance Support
Property Administration
Flight Operations Support
Customer Liaison Support
Delivery and Schedule Management Support
Customer Delivery Delay Notice/Customer Request (e.g. Delivery Schedule Manager)
Readiness Support
Miscellaneous Overall DCMA Support
 2. PLAS Process: (Only DCMA employees must either select a PLAS Process Code or enter text in the Other Process field.)
     Process Code         Other Process 
 3. Please rate your satisfaction with DCMA support.
  Very Dissatisfied Dissatisfied Somewhat Dissatisfied Somewhat Satisfied Satisfied Very Satisfied
* a. Overall Satisfaction 1. 2. 3. 4. 5. 6.
* b. Timeliness 1. 2. 3. 4. 5. 6.
* c. Accuracy/Completeness 1. 2. 3. 4. 5. 6.
* d. Professional/Courtesy 1. 2. 3. 4. 5. 6.
  Very Low Low Somewhat Low Moderate High Very High
* e. If this product were no longer available, the impact on your job would be ... 1. 2. 3. 4. 5. 6.
Comments/Recommendations:
(maximum 4,000 characters)
 * 4. Customer Organization: (Select the customer organization from the appropriate drop down list.)
Army Navy Air Force Marine Corps
DLA NASA Other
(If Other was selected from any of the drop down lists, please type in the organization name.) 
 5. Program Title: (Select the program from the appropriate drop down list, or enter a program title.)
Army
Navy
Air Force
MDA
Other DoD
NASA
Other Civilian
Other
 6. Contact Information:
 * a. Please provide your E-Mail address:
    b. Would you like someone from DCMA to contact you?     Yes No
    c. If yes, please enter your name:
    d. Telephone Number: (ex. 555-555-5555)
 * 7. Please identify the DCMA Organization that provides your contract management support.
Contract Management Office (CMO)
HQ & Center Support
Other Support
(If the DCMA Organization was not identified above, please type in the DCMA Organization name.)
 8. Please identify the specific report number (if applicable) or the DCMA POC.
    a. Report Number (if applicable):
    b. DCMA POC (if known):

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