AESDirect has three different account types to facilitate the maintenance of company accounts. Below is an overview of all account types and the roles of each user. For a comprehensive list of responsibilities, see the Account Administrator User Guide located in the Support Center.

Account Administrator

The Account Administrator is responsible for the AESDirect company-wide account.

• Inform others within company-The Account Administrator is the legal manager of the AESDirect account. If changes need to be done to the AESDirect account, formal communication must be established with AESDirect Technical Support. Only the registered Account Administrator is authorized to sign paper documents and request such changes.
• Create and manage User Managers-The Account Administrator is responsible for creating new Users and managing their access to AESDirect. If necessary, they can also assist in resetting passwords for users in the company.

The Account Administrator can designate two additional persons within their company to help manage user accounts created for the company. These two account types are known as User Managers.

The Role of a User Manager is very similar to that of the Account Administrator. A User Manager can help administrators establish AESDirect user accounts and manage company access to AESDirect. If necessary, they can also assist in resetting passwords for users in the company.

Unlike Account Administrators, User Managers cannot act legally on behalf of the account when contacting AESDirect Technical Support or make changes to the Account Profile.

The Account Administrator and other User Managers can create additional User Managers for any existing User in the company account. However, the number of User Managers is limited to 2.

Users hold the most fundamental role in AESDirect. They are responsible for the day-to-day filing of EEI. Some Users can be limited to only view historical filing data.

All Users, including User Managers and Account Administrators may reset forgotten or expired passwords by clicking the "Forgot your password?” link on the Login Screen. Please note that any locked out or disabled account must contact their Account Administrator for further access.