Table 1-65: Mishandled-Baggage Reports Filed by Passengers with the Largest U.S. Air Carriersa
| 1990 | 1991 | 1992 | 1993 | 1994 | 1995 | 1996 | 1997 | 1998 | 1999 | 2000 | 2001 | 2002 | 2003 | 2004 | 2005 | 2006 | 2007 | 2008 | 2009 | (R) 2010 | 2011 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Total mishandled-baggage reports (millions) | 2.66 | 2.20 | 2.45 | 2.28 | 2.32 | 2.28 | 2.46 | 2.28 | 2.48 | 2.54 | 2.74 | 2.14 | 1.81 | 2.20 | 2.82 | 2.94 | 4.08 | 4.40 | 3.14 | 2.10 | 1.95 | 1.91 |
| Enplaned passengers (domestic) (millions) | 395.70 | 408.47 | 416.95 | 407.55 | 435.67 | 439.80 | 464.00 | 459.83 | 481.75 | 499.10 | 517.47 | 467.93 | 471.35 | 524.52 | 575.36 | 442.02 | 606.60 | 624.69 | 595.82 | 527.83 | 554.50 | 562.94 |
| Reports per 1,000 passengers | 6.73 | 5.38 | 5.87 | 5.60 | 5.33 | 5.18 | 5.30 | 4.96 | 5.16 | 5.08 | 5.29 | 4.58 | 3.84 | 4.19 | 4.91 | 6.64 | 6.73 | 7.05 | 5.26 | 3.99 | 3.51 | 3.39 |
KEY: R = revised.
a Data include nonstop scheduled service between points within the United States (including territories) by U.S. air carriers with at least 1% of the total domestic scheduled service passenger revenues and those carriers that report voluntarily. In 2010, the air carriers were Airtran, Alaska, American, American Eagle, Atlantic Southeast, Comair, Continental, Delta, ExpressJet, Frontier, Hawaiian, JetBlue, Mesa, Pinnacle, Skywest, Southwest, United, and US Airways.
NOTES
Domestic system only.
Based on passenger reports of mishandled-baggage, including those that did not subsequently result in claims for compensation.
Since merging with Delta, data for Northwest Airlines are included under Delta as of January 2010.
SOURCE
U.S. Department of Transportation, Office of Aviation Enforcement and Proceedings, Aviation Consumer Protection Division, Air Travel Consumer Report (Washington, DC: Annual February Issues), p. 31 and similar pages in previous editions, available at http://airconsumer.dot.gov/reports/index.htm as of Feb. 27, 2012.