RITA | BTS | Table 1-64: Passengers Boarded and Denied Boarding by the Largest U.S. Air Carriers (a) (Thousands of passengers)

Table 1-64: Passengers Boarded and Denied Boarding by the Largest U.S. Air Carriers^a(Thousands of passengers)

	1990	1991	1992	1993	1994	1995	1996	1997	1998	1999	2000	2001	2002	2003	2004	2005	2006	2007	2008	2009	2010	2011
Boarded	420,696	429,190	445,271	449,184	457,286	460,277	480,555	502,960	514,170	523,081	543,344	477,970	467,205	485,797	522,308	516,553	552,445	567,740	576,476	548,041	595,253	591,825
Denied boarding, ^b total	628	646	764	683	824	842	957	1,071	1,136	1,070	1,120	900	837	769	747	597	674	685	684	719	746	626
Voluntary	561	599	718	632	771	794	899	1,018	1,091	1,024	1,062	861	803	727	702	552	619	621	620	651	681	578
Involuntary	67	47	46	51	53	49	58	54	45	46	57	39	34	42	45	45	55	64	64	67	65	48
Percent denied boarding	0.15	0.15	0.17	0.15	0.18	0.18	0.20	0.21	0.22	0.20	0.21	0.19	0.18	0.16	0.14	0.12	0.12	0.12	0.12	0.13	0.11	0.10

^aData include nonstop scheduled service between points within the United States (including territories) by U.S. air carriers with at least 1% of the total domestic scheduled service passenger revenues and operate aircraft with a passenger capacity of more than 60 seats. In 2010, the air carriers were Jetblue, Airtran, Hawaiian, United, Alaska, American, Frontier, Southwest, US Airways, American Eagle, Continental, Mesa, Skywest, Delta, Comair, Atlantic Southeast, Pinnacle, and ExpressJet. Before 1994, carriers included both majors and national airlines, i.e., airlines with over $100 million in revenue.

^bNumber of passengers who hold confirmed reservations and are denied boarding ("bumped") from a flight because it is oversold. These figures include only passengers whose oversold flight departs without them; they do not include passengers affected by canceled, delayed, or diverted flights.

NOTE

Since merging with Delta, data for Northwest Airlines are included under Delta as of January 2010.

SOURCE

U.S. Department of Transportation, Office of Aviation Enforcement and Proceedings, Aviation Consumer Protection Division, Air Travel Consumer Report (Washington, DC: Annual February Issues), p. 34 and similar pages in previous editions, available at http://airconsumer.ost.dot.gov/reports/index.htm as of Feb. 27, 2012.

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Table 1-64: Passengers Boarded and Denied Boarding by the Largest U.S. Air Carriersa (Thousands of passengers)

Table 1-64: Passengers Boarded and Denied Boarding by the Largest U.S. Air Carriers^a(Thousands of passengers)