e-Presentations: E-Government Citizen Satisfaction Summit
George Washington University Conference Center
Washington, DC
Sponsored by the Federal Consulting Group
September 21, 2004
Speaker Bios (28kb) 
(Historical)
Welcome
Ron Oberbillig, Moderator, Director, Performance Measures
Federal Consulting Group, Department of the Treasury
Introduction
Anne Kelly, Executive Director and CEO, Federal Consulting Group, Department of the Treasury
Keynote Address: e-Government Update
Glenn Schlarman, Chief, Information Policy and Technology Branch, OIRA, Office of Management and Budget
Measuring Your Site from All Angles (1mb) 
(Historical)
Jim Sterne, Author and Internet Marketing Master, Targeting Marketing of Santa Barbara
How Do You Know if You’re Meeting the Needs of Citizens? (Historical)
Larry Freed, President & CEO, ForeSee Results
Commentary: American Customer Satisfaction Index / E-Government Satisfaction Index (219kb) (Historical)
Agency Scores 
(Historical)
Larry Freed, President & CEO, ForeSee Results
ROI on Your Website Investment: Making a Case for Improving Your Site (82kb) (Historical)
Tim Evans, Program Analyst, Office of Electronic Services, Social Security Administration
Panel: Acting on Customer Survey Results
Evaluation of NCI Web Site (287kb) (Historical)
Sue Feldman, Cancer Information Products and Systems, Office of Communications, National Cancer Institute, National Institutes of Health
Evaluation of GAO Web Site (891kb) (Historical)
Sharon Dooley, Director, Web Content and Electronic Media Services, Knowledge Services, Government Accountability Office
Panel: Now You’ve Built It…Does it Work? (4mb) (Historical)
Susan Fariss, Web Management Team
National Library of Medicine
National Institutes of Health
Cindy Love, Technical Information Specialist
National Library of Medicine
National Institutes of Health
How to Find the American Customer Satisfaction Index (ACSI)
Treasury’s Federal Consulting Group is the Executive Agent in government for the American Customer Satisfaction Index (ACSI). For more information, contact:
Ron Oberbillig, (202) 504-3656, Ron.oberbillig@bpd.treas.gov