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System Requirements/Browser Support
[Support Center Home][Developers Center Home]
System Requirements [top]
AESDirect requires only that your computer be capable of running one of the web browsers listed below.
Connection Speed [top]
If you are using a modem to access the internet you should have a modem capable of at least 28.8 Kbs. Modems that are capable of higher rates (33.6 Kbps or 56 Kbps) are recommended for better performance.
Supported Web Browsers [top]
AESDirect: AESDirect was designed to support Microsoft Internet Explorer Versions 6 and higher, Mozilla Firefox Version 2 and higher, and Google Chrome. Use of other versions or browsers is not supported. We recommend that you update your web browsers as recommened by the vendor.
Click Here to Test your Browser
AESPcLink: To use AESPcLink you must have Microsoft Internet Explorer Versions 6.x or higher installed on your computer. Use of other versions or browsers is not supported.
Scripting [top]
AESDirect uses javascript. Please make sure that you have javascript enabled in your browser, otherwise you will not be able to use AESDirect.
Cookies [top]
In Internet Explorer settings for cookies are found on the "Advanced" tab of the "Internet Options" dialog, in the section labeled "Security".
Plug-ins [top]
Adobe Acrobat Reader: There are several documents on the U.S. Customs and Border Protection and U.S. Census Bureau websites that are linked to from AESDirect that require Adobe Acrobat Reader. Acrobat Reader is free and distributed via the Adobe website.
Pop-Up Windows and Pop-Up Blockers [top]
At times the AESDirect Web Application and AESWebLink make use of small pop-up windows. These windows are occasionally blocked by pop-up blockers included in web browsers or in toolbars or plugins available from 3rd parties. You should ensure that all pop-up blockers are set to allow all pop-up windows on www.aesdirect.gov or diabled while working in AESDirect.
Encryption [top]
All connections to and from AESDirect that contain export information, your username and password, or other personally identifiable information (PII) are encrypted using SSL (Secure Sockets Layer) v3.0 supporting a minimum of 128-bit encryption.
If you are using a browser that will not support 128 bit encryption you will not be able to access the AESDirect application or tutorial (See Browser section above for details on obtaining a compatible browser).
America Online Users
You can use America Online (AOL) to access AESDirect, however, the browser that is included with AOL will not function correctly with AESDirect. In order to use AESDirect you will need to install a separate web browser rather than using the browser that is included in the AOL software. Information on obtaining web browser can be found in the Web Browsers section above.
NOTE: If you are experiencing technical problems while using AESDirect and its components, but you meet all of the stated system requirements above, contact our Technical Support on 1-877-715-4433 for additional assistance. You may be asked to make changes to your system depending on the nature of the problem. Some changes could require you to upgrade your browser, select another browser, update your cookie settings, etc.
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