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The Agency for Health Care Policy and Research funded the
development of a model consumer-oriented health plan scorecard by
the Oregon Consumer Scorecard Consortium. The report of this
project can aid private and public organizations and States in
developing information to help consumers choose health plans that
best meet their individual needs and preferences.
What Is a Scorecard?
A scorecard is an aid to help consumers select a health plan
that best meets their individual needs and preferences. It
provides comparative health plan information and serves as an
educational tool to help consumers understand how various plans
"manage" health care. A scorecard can also help
consumers make more prudent choices based on the objective,
reliable measures of technical quality, health plan performance,
and consumer satisfaction.
Who Can Use a Scorecard?
In addition to helping consumers, a scorecard can serve as a
comparative performance measurement tool that provides feedback
to health plans, purchasers, and State policymakers about how
well health plans are performing and meeting the expectations and
needs of their customers.
About the Project Report
The Oregon Consumer Scorecard Consortium produced a final
project report that contains information on a model
consumer-oriented health plan scorecard. The report consists of
four sections: 1) background; 2) development of the Consortium
model; 3) methods and findings (data and information sources,
information review and synthesis, and primary data analysis); and
4) scorecard challenges and findings. It also contains a list of
references as well as a membership roster, prototype scorecard
stimulus materials, revised stimulus materials, and a consumer
satisfaction survey.
Select the electronic version of the Executive Summary of the
final report for highlights and key findings.
Ordering Information
Printed copies of the final report (including the prototype
report card) will be available in late February or early March
1997. Copies may be purchased from:
The National Technical Information Service (NTIS)
5285 Port Royal Road
Springfield, VA 22161
Telephone: (703) 605-6000 or 800-553-6847
The NTIS accession number used for ordering the final report
is PB97-117758. Contact NTIS for pricing information.
Current as of February 21, 1997
540 Gaither Road Rockville, MD 20850