FAQ
Document Delivery/ILL -- -- Missing attachment
Question: Why did NLM send me only the cover page without the requested attachment?
Answer:
You may not have received the attachment because: (1) the item is available free at the publisher's web site; the National Library of Medicine (NLM) does not process requests for articles that can be obtained free from the publisher's web site; or (2) the item is not available at NLM because we have not yet received it or because it is not on shelf; or (3) NLM's cost exceeds your library's cost limit; or (4) your request may have exceeded the page limit. The 'Note to Client' field on the cover sheet will indicate the reason why your request was not filled.
- Related Questions:
- How can I contact NLM's customer service staff?
- What should I do if my document is missing pages?
Return to the list of ILL FAQs | Return to the list of NLM FAQs
http://www.nlm.nih.gov/services/ill_missing_attach.html
