Biggest Mistake? Mistaking Business for Life

by Tim Berry on December 5, 2012

(Note: I’m posting here my latest column for the Eugene Register Guard Blue Chip monthly magazine. These are not new themes for this blog, but I like what I say here. This is reposted here with permission.)

Let’s put startups, entrepreneurship and life in proportion.

A webinar participant asked me last week about what I think are the biggest mistakes I see in startups. That made me think, and here’s what I came up with. And common mistakes that you and I should avoid. So here’s a list. But first, three stories:

  1. My friend Larry found the job of his dreams and moved from the Silicon Valley, which he loved, to Atlanta for the new job. Six months later he was back. When I asked him what happened, he said: “Tim, it’s easier to find a new job than a new wife.” That was 20 years ago. He and his wife are still married. And Larry doesn’t regret his decision.
  2. A former student asked me, three years after he graduated, what to do about his wife not wanting him to start a new company. He said he had done the business plan and was sure it would work, but his wife was against it. I told him to get a clue. If he couldn’t convince his wife, a) maybe it wasn’t such a great idea; and b) that adds huge personal risk on top of the business risk.
  3. Years ago I was stuck over whether to leave a good job to start my own business. My wife and I had heavy student debt, four kids and a mortgage. She said: “Do it. Let’s take the risk. If it doesn’t work, we’ll figure it out. You won’t fail alone; we’ll fail together.” So I did it. And it worked.
So here, after the stories, is my list:
  1. Don’t sacrifice your life for your business. If you can, make your business enhance your life. And avoid the mistake of confusing business with life.
  2. If business threatens good, important relationships, then dump the business. (The corollary to that one — in honor of my four daughters, who know this — is that if a bad relationship holds you back for no good reason, dump him, not the business).
  3. Don’t use business as an excuse for selfishness and obsession. I’ve lived through this. There is an overpowering temptation to push everything else aside and dive into the business. Everybody who wants you to do anything else is annoying, and “Don’t they realize you’re building a business?” You miss dinner, the kids’ games and teachers’ conferences, everything that matters to anybody else in your life.
  4. If you make it, don’t pretend you did it alone. In my case, for example, I get introduced as chairman and founder of a successful software company, as if I’d done that alone. My ego likes that. But from the very start my wife was there with the risk, the thinking, the key decisions, the strategy, who and what to prioritize, and (repeating on purpose) especially the risk. We both had to sign the papers for the credit line at the bank. We both put our house and everything we owned into play. Perhaps even more importantly, my wife made sure I didn’t fall into that obsession trap. She insisted I stop working for family dinner, every night, even if I had to continue working into the evening. She scheduled vacations in advance, and prepaid them, so I wouldn’t just cancel. She didn’t let me dive into the business and never come out. She maintained that sense of proportion and I’m grateful to her for that.

Final thought: People who start businesses, run businesses and grow businesses have to be able to live with mistakes. You can’t do it without making lots of mistakes. Be able to deal with that. But keep the mistakes inside the business, not in the rest of your life.

(Image: shutterstock.com)

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A Conflict-Free Organization is Near Death. Really?

by Tim Berry on December 4, 2012

I saw an interesting post on Inc.com last week, with a title that was hard to resist: A conflct-free organization isn’t great. It’s near death. Hmm … there’s one to think about. It was posted by “serial CEO” Margaret Heffernan. 

Margaret had spent a day at a Centre for Effective Dispute Resolution in London. Here’s the key point: 

The big problem with conflict isn’t the conflict itself but the fear and anger it invokes when left unresolved. Most people are afraid to wade into an argument because they don’t feel confident they will be able to manage it, and they’re afraid they’ll become embroiled in something they can’t control and are unlikely to win.

The solution to that, of course, isn’t to keep avoiding the problems. It’s to train people how to deal with conflict effectively, calmly, and fairly. Yet only about a third of managers have any training in coping with conflict of any kind.

The headline bothers me a lot. Granted: Sacrificing ideas, progress, change, and solutions to just to avoid conflict isn’t good. But conflict isn’t good either.

And I question the research. Margaret writes:

In a Roffey Park survey, 57% of managers reported that “inaction” was their organization’s main method of conflict resolution, and cited “avoidance” and “pretending it isn’t there” as a regular course of action. Sound familiar?

Yes, it does sound familiar. Sounds to me like middle managers forced to interrupt their busy day to take a survey enjoying a passive-aggressive revenge with their answers. 

Come on, it was a survey. Do you think the respondents told the truth? 

Here’s my favorite way to avoid conflict: Talk about the ideas, the problems, the issues, the opportunities, and don’t personalize. It’s an idea or an option, not Ralph’s suggestion or Mary’s. Watch your tone. Keep your mind open. Listen. They are ideas, options, problems, but not people. 

Maybe it’s a bit like physics, with conflict like friction, and friction what happens when things move forward. A friction-free vehicle would be really cool until you tried to steer it. 

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On Trying to Start Two Businesses At Once

by Tim Berry on December 3, 2012

Do you recognize this question: “Do I start two businesses at one or just one at a time?” I received it over the weekend from my ask-me form on my website. And I have two completely contradictory answers and then an explanation. 

First, the question (leaving out parts of it that would identify the person asking it):  

I am about to start a business called [omitted] a digital marketing agency. But I also want to start another one, a mining research consultancy company called [omitted]. I am passionate about both but just wondering if I should start both at the same time or start one then use the profit from the first one to start the second one.

Before I answer, I have to enjoy the optimism there. How nice to be wondering whether to fund the second success with profits from the first. 

My answer: Focus. It’s going to take a lot of work to start up either one of these. Don’t dilute your efforts. Choose one. It’s going to be harder than you think. Do a business plan for it, then execute, and review and revise the plan constantly. 

The contradiction: I’m right now doing exactly the opposite of what I recommend. I’m working on a social media business and a mobile apps business, both of which I’m doing with co-founders, without staff,  and without outside investment.

The explanation: It’s dumb, but I get up in the morning, like the idea, and I can’t resist. I have patient co-founders. 

So I’m hypocritical, yes. Do what I say, not what I do. 

Image: Vlue, shutterstock.com

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A Marketing Expert’s Must-Read Advice on Living Better

by Tim Berry on November 30, 2012

I’m proud to say John Jantsch, the world’s number one expert on small business marketing,  is a friend of mine. I’ve worked with him for years and I’ve learned a lot from him. For example, I still use his definition of marketing (“getting people to know, like, and trust you”) almost daily. 

His wisdom has spread well beyond marketing for a while now. For example, it was John who first suggested to me, several years ago, that regular exercise pays off in productivity time, instead of taking productivity time. 

And I’m glad to see he’s sharing some similarly important concepts, about life as well as business. in his Recover You series on his Small Business Marketing blog. This is must-read material. 

Today’s post is How to Breathe and Why You Must. Here’s a snippet:

Breathing is perhaps the most mindless of all human behaviors and what I’ve discovered is that an intentional practice of mindful breathing is perhaps one of the most powerful tools you can employ.

Earlier this month he posted How to Change Your Thoughts and Why You Must. Here’s a bit from that one: 

Starting today, carve out a 15-minute period and consciously commit to foregoing any thought of judgment. Take a walk on a busy street while you monitor your thoughts and see how actively your mind want to make judgments about everything you see. For some people just keenly witnessing their thoughts for even fifteen minutes is incredibly mind-opening.

Do yourself a favor. Read and follow this series of posts. 

(Image: Taken from John’s post. Photo credit: Mait Jüriado via photopin cc)

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10 Ways to Be Smart in Business Discussions

by Tim Berry on November 29, 2012

  1. Listen
  2. Look at the eyes of the person talking
  3. Don’t be thinking about how to interrupt and make your point; absorb that person’s point firstchange your mind
  4. Keep your mind open. Smart people don’t win arguments; they gain insight. Let your argument go. 
  5. Acknowledge points made by others. Absorb those points. Get them. Get them before you try to counter them.  
  6. Understand counter examples. If somebody says trees lose their leaves in the fall then pine trees are a counter example. Counter examples can narrow or disprove a point. The can be logically significant. 
  7. Understand analogies. One of my favorites is “paying somebody to write a business plan is like paying somebody to exercise for you.” Analogies can shed light on a subject. They can also be off target, and not apply. 
  8. Question the assumptions. Make them explicit. Ask about underlying or hidden assumptions. Help to get people into the right context.  Question them if that’s appropriate. 
  9. Never be shy about asking what you don’t know. “I’m sorry, I don’t know that term” makes you smart, not dumb. Lots of businesses develop their own insider acronyms and forget that nobody else knows what it means. Don’t assume that the term you don’t know is a commonplace term and you should have known it. 
  10. Change your mind sometimes. Often. Smart people listen, think, acknowledge, and, learn. They have open minds. And open minds will change when they absorb new ideas and new angles. Changing your mind makes you smarter. 

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Sticky Questions on Startup Ownership and Buy-Sell

by Tim Berry on November 27, 2012

I received this interesting detailed question from the ask me form on my website. I’ve decided to answer it here. I think my answer might be useful for others with similar questions. I’m putting the question in quotes, paragraph by paragraph, and adding my response directly where it comes in the question. 

It starts like this:

A person ‘X’ owns 15% stake in a startup company – not by investing money but purely by virtue of having dedicating hours for building a product for the company. No salary was to be paid as per an initial agreement. The 15% stake was deduced by a simple calculation: (value of company) / (number of hours worked) x (dollars per hour).

Was it clear in the initial agreement that the formula here was to be used in future buy-sell transactions? Was that agreed to by all? 

The question continues: 

The value of company is therefore, sum of [(number of hours worked) x (dollars per hour)] and [hard cash invested by a person 'Y', also taking into consideration year-on-year appreciation of this hard cash]. Lets call that VC.

No, it’s not. The value of the company is what somebody pays for it when they buy it. And if nobody is buying it, then the value of the company is an estimated value. There are lots of formulas for estimating it, and estimates will vary widely. I’ve got more on that below, in my specific recommendations. 

However, it could be valued like you propose, for purposes of a buy-back transaction, if there was a buy-sell agreement that set that formula in the beginning. That’s if and only if. Issues like these are the reason experts recommend that partners and cofounders talk about the eventualities and agree, before the business starts, on how they’ll be handled. You have to agree beforehand or you’re stuck with arguing and negotiating the valuation afterwards. And when you try to pull it apart afterwards, without the benefit of an agreed-upono buy-sell formula, then many formulas might apply. 

And here’s the heart of the question: 

The company is not profitable yet. Person ‘X’ decides to give up his 15% stake of the company. My questions:

- How much is ‘X’ entitled to receive as the value for 15% stake? 
- Calculating backward, would X receive as much as [(number of hours worked) x (dollars per hour)]? 
- How does this change if the only buyers of the 15% stake are also two other stake-holders within this company, one of them by virtue of cash invested in the company, and the other by virtue of hours spent working for the company?

Normally, unless otherwise specified, owning 15 percent of a company means you own some shares that amounted to 15 percent of the total shares issued when they were issued. Ownership privileges are defined in company documents. You might have a seat on a board of directors, or not. You might get dividends when that’s relevant. And you’ll be able to sell those shares subject to securities and exchange regulations. 

Just hypothetically, as an example, say you agreed two years ago that you got 15% because you had put $15,000 worth of work on it for free and the founders agreed then that it was worth $100,000. If it’s launched and very successful now, with sales of $1 million annually, then it’s worth something like one or two times revenues, less a discount for debts, less a discount for not being liquid. In that case your 15% is worth something like $100,000. On the other hand, if it launched, has no sales, no profits, and has spent all its money, then your 15% is worth about zero. Companies are almost never worth a formula based on hours worked. 

So unless you have that buy-sell agreement stipulating the formula you’re using, then it doesn’t apply. Here’s what I recommend. 

  1. Agree on an estimated valuation. The formula you’re suggesting seems like it might be one-sided and self-serving. Good luck with it because it’s going to be hard. Expect disagreements. Depending on how much money is at stake and how severe the disagreement, you might need to work with an attorney and a valuation expert you can agree on. Here are some posts on this blog about valuation. This one is particularly relevant: 5 things business owners need to know about valuation. Sales, sales growth, profitability, and scalability and defensibility make it worth more. Debt, and not being liquid shares, low growth, and losses make it worth less. 
  2. Take 15% of that valuation and negotiate with your cofounders based on that value. I hope for your sake and the sake of your cofounders that things are going well for this business and they’re happy to buy you out. If they aren’t, then you’ll have to keep discounting until you get to an amount they’ll pay you. Or just keep your 15% of the shares, stop working for the company, and hope that someday they’ll be worth something. 

The moral of the story: please, the vast majority of business marriages (partnerships, startups with founders, etc.) end in divorce. Do a business pre-nuptial agreement, which is what they call a buy-sell agreement. 

 

 

Greatly appreciate your response and all your help!

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Gratitude is Good For Your Health

by Tim Berry on November 22, 2012

Today is the Thanksgiving holiday in the United States. It’s supposed to be about getting together and giving thanks.

My contribution to the Thanksgiving holiday is to recommend a Google search on the correlation between gratitude and health. It turns out that there are indications that being thankful is good for us all. It’s good for our physical, mental, emotional, and spiritual health.

Of course that’s not just for today, the holiday. That’s all year.

And here’s my picture for the Holiday, a view of the cliffs in Zion National Park.

Zion National Park

(Note: I did almost this same post last year, and the year before, but it’s Thanksgiving morning, and I still like it, and it’s still appropriate.)

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Parents: Great Book for Kids, Squared

by Tim Berry on November 21, 2012

This is a good cause. I’m proud to post it here. And — hooray — it’s also a wonderful book for parents to read to (or with) children. And today marks the beginning of the holidays. The marketing isn’t all that great, and the distribution isn’t all that great, so I recommend you order it now, not later (order info below). 

I met the author, Greg Ahlijian, last week when he visited our offices at Eugene Social and showed us the book, letters, and documentation on how he has donated every dollar to the Jasper Mountain Home for children. 

Click here to go to the site and order the book. 

Greg wrote the book after volunteering at the home. He’s a teacher there, and a mentor, and a believer. 

This is what the Jasper Mountain site says about the home: 

Jasper Mountain is a unique organization, it is a treatment family, and it is a place of hope for children and parents who search for answers. Since 1982, we have been growing and learning along with the children and families we serve. Jasper Mountain is many things but there is nothing quite like it anywhere!

Jasper Mountain provides a continuum of programs that meets the needs of emotionally disturbed children and their families. Services include an intensive residential treatment program with a therapeutic school, a short-term residential center, treatment foster care program, community based wraparound program and crisis response services.

This is important: Greg’s not donating a percentage of profits. He’s donating all the money, 100%, that’s left over from his direct costs. He’s not taking any money for his time and effort. There’s no salary or overhead.  

And that explains my title for this post. It’s a good book, good for parents and kids; and it helps a good cause. By squared I mean as in numbers: 2 x 2 = 4. That kind of squared. 

Click here to go to the site and order the book. 

I bought a copy from Greg as soon as I saw it and leafed through it. My daughter read it to her nine-year-old son, loved it, and downloaded discussion questions. It’s not just a story — not that there is anything wrong with a story, or that the word just applies — but it’s a story with a conscience, and a wealth of good discussions waiting to happen. 

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Is Print Journalism Dead?

by Tim Berry on November 20, 2012

Is print journalism dead? I got the question overnight in email from a student working on a research paper. He’d seen this post on this blog about that. He asked me to answer these three questions.  So these are his questions with my answers. 

1.) What are the factors that have led to falling sales?

Start with cost: Print media have the cost of paper and the cost of physical distribution. Online media don’t. Is the print version worth the difference to the customer? To the advertiser? For now, sometimes yes, and sometimes no. Over the long term the increased acceptance of digital media makes the cost difference more important. 

Add convenience: I believe digital is inherently more convenient. My iPad, my Kindle, and my iPhone are more convenient because I have all the media in one small package. That’s also true for a lot of droid users. That’s not true for everybody, of course. Some people prefer paper. I know that. But I believe the relative convenience of digital will win over time.  That’s my opinion. 

2.) How can newspapers in particular re-position themselves in the digital media market to halt the decline in circulation?

Newspapers need to be available on the major operating systems of phones and tablets. 

Enhance the value for readers and advertisers. Add search and social media and comments and links to take advantage of digital in ways that printed newspapers can’t. 

Do the reporting that citizen journalists and opinion-based bloggers and social media don’t. Do the investigative reporting. Cover the town hall and local issues. Stay objective, reliably, and trustworthy. 

3.) Is the trend terminal and, if so, does it matter?

No, of course it’s not terminal. Nothing is ever absolute. Some newspapers and magazines will survive for a long time. The long tail will be there. But over time the survivors will be fewer, more narrow, and less important. 

So that’s my opinion.

And I don’t consider myself an authority on this. I’m not a researcher. Look at the thorough research being done by the major Journalism grad schools (Columbia, University of Missouri, University of Oregon, Stanford, many others) for a lot more info.

But I do have an opinion; and it is informed by nine years as a mainstream Journalist, 30 years as a magazine columnist on occasion, and seven years as a professional blogger. And I’ve got a master’s degree in Journalism. And I enjoy sharing opinions. For more on that, check out the Journalism category on this blog. 

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Blogging in “A Tornado Full of Shrieking Trolls.”

by Tim Berry on November 16, 2012

Do you care about writing? Do you do it often? Do you do it related to business?

Oh, wait, I’m sorry: I should call it content, as in content marketing. It’s not just writing, or blogging; it’s content creation. Or, in a delightful post on the oatmeal.com, simply Making Things.

There’s a lot there, on that one post. It scrolls a long way, panel after panel. Here is one of my favorites. I recognize this feeling. Do you?

That’s just two panels of more than a dozen. The piece goes on, getting even better as you scroll down. Near the bottom it gets to this …

… which is an interesting statement. In context it comes right below the next one here, which explains the  the proverbial “where he’s coming from:”

By the time I’d read this I wanted to know who the author is. The site doesn’t really say. I’ve been aware of The Oatmeal and posted excerpts before. He makes such earthshaking topics as 10 words you need to stop misspelling and how to use an apostrophe actually grab a reader and stick to your innards. Really good work. Great style, fun, but important.

The site doesn’t say, but I found it on Wikipedia. His name is Matthew Inman. He makes a lot of money, Wikipedia says. I’m glad. He deserves it.

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