June 2012
Airlines & Fast Food Show ACSI Gains
A customer satisfaction gain lifts airlines out of last place, while fast food and sit-down restaurants enter historic ACSI tie. In company news, Southwest loses lead to newcomer JetBlue; Subway, Dunkin’ Donuts, and Applebee’s debut in the Index.
JUNE 2012 RESULTS AVAILABLE NOW >>
Press Release:
Passengers See Change for the Better in Airline Service; Diners Find Fast Food as Pleasing as Sit-Down Restaurants. Read More >>
Commentary:
Customer Satisfaction Improves for Airlines and Fast Food; Sit-Down Restaurants and Consumer Shipping Services Drop. Read More >>
Coming in July 2012:
User satisfaction updates for Facebook, Google, Yahoo!, and a host of other websites in the e-business segment.
The ACSI reports scores on a scale of 0 to 100.
Monthly Results For Stakeholders
The ACSI releases results on a monthly basis to bring stakeholders in-depth coverage of various sectors of the economy throughout the entire calendar year.
The national index is updated quarterly, factoring in ACSI scores from over 225 companies in 47 industries; 2 local government services; and more than 100 services, programs, and websites of federal government agencies.
Global Leadership
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