Order Clerks
Also called: Customer Service Representative, Materials Specialist, Order Clerk, Warehouse Clerk
What they do:
Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
On the job, you would:
- Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
- Prepare invoices, shipping documents, and contracts.
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
Business
Manufactured or Agricultural Goods
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Basic Skills
Social
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Verbal
Ideas and Logic
Attention
Visual Understanding
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People interested in this work like activities that include
data, detail, and regular routines. They do well at jobs that need:
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Examples of the technology used in this career will be available soon.
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You might like a career in one of these industries:
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See more details at O*NET OnLine about order clerks.