SBA Customers
Program offices, small business owners, surety companies, bonding agencies and agents
Customer Engagement Actual Activities
Method: Email, telephone and face to face meetings
Scope: Discuss and prioritize top 3 potential services per program office that maybe be optimized for mobile
Timeframe: 8/1/12 – 8/10/12
Method of incorporating feedback: Action items from meeting minutes and executive recommendations.
Customer Engagement Planned Activities
Method: Email, telephone and face to face meetings, blogs, surveys and message boards
Scope: Using popular vote amongst customers, select the top 3 most highly ranked potential services agency-wide that maybe be optimized for mobile.
Timeframe: 8/13/12 – Ongoing
Method of incorporating feedback: Survey feedback, focus group consensus, action items from meeting minutes and executive recommendations.