SBA Customers

Program offices, small business owners, surety companies, bonding agencies and agents

Customer Engagement Actual Activities

Method:  Email, telephone and face to face meetings

Scope:  Discuss and prioritize top 3 potential services per program office that maybe be optimized for mobile

Timeframe:  8/1/12 – 8/10/12

Method of incorporating feedback:  Action items from meeting minutes and executive recommendations. 

Customer Engagement Planned Activities

Method:  Email, telephone and face to face meetings, blogs, surveys and message boards

Scope:   Using popular vote amongst customers, select the top 3 most highly ranked potential services agency-wide that maybe be optimized for mobile.

Timeframe:  8/13/12 – Ongoing

Method of incorporating feedback:  Survey feedback, focus group consensus, action items from meeting minutes and executive recommendations.