September LESs and Retirement Point Statements are Online
Resynchronization from JUMPS to MyPortalDirect (DA) for the September, 2012 production cycle is complete. Leave and Earnings Statements for September can be accessed using DA self-service (View Paycheck) or by SPOs. LES comments/remarks for the current and previous 13 months are accessible online.
PPC Customer Care Call Center Temporary Office Move
During the week of 1-5 October 2012 the Call Center will be moving to temporary locations due to a office rebuild. You may experience a longer wait time during phone calls due to the physical relocation of the office staff on a staggered schedule. For faster service, please submit your Ticket via our online trouble ticket.
FY 2013 Rates and Benefit Changes
The following rate changes are effective 01 October 2012:
Direct Access, Travel and TPAX Customer Care Call 866-PPC-USCG (772-8724) 0700-1600 (Central time) M-F & Select Weekends Note: Password resets are not provided via telephone.
The Pay & Personnel Center (PPC), Customer Care Branch (CCB) provides one-stop shopping for active duty and reserve pay, travel (including auxiliary and civilian travel) inquiries, and user support for TPAX and Direct Access. If you need help with a service provided by PPC, complete the Online Trouble Ticket form below.
For retired pay issues, or dial retired pay directly at 1-800-772-8724(PPC-USCG) or 785-339-3415.
If you cannot obtain your new password using the procedures in the TPAX Forgotten Password Reset Guide, please use the link below to request assistance for TPAX logon issues:
In addition to any outages listed above PPC will be performing regular scheduled maintenance on the TPAX server the 1st and 3rd Monday of each month making TPAX unavailable from 2000 until approximately 2200 (Central Time). Please ensure you are not logged into the TPAX system during this time or you may lose any data you are working on when the maintenance begins.
FY12 Weekend Staffing
Mar 10-11 | Apr N/A* | May 19-20 | Jun 09-10
Jul 14-15 | Aug 18-19 | Sep 15-16
Hours of coverage (on the above weekends):
Saturday:
Phone Coverage 0800-1130 and 1230-1500
Trouble tickets worked: 0600-1130 and 1230-1600
Sunday:
Phone Coverage 0800-1130 and 1230-1400
Trouble tickets worked: 0600-1130 and 1230-1400
*April and October are PPC reserve training/admin weekends. Phones will not be monitored.
Trouble-Ticket Form
(For USCG Personnel/Employees Only)
Attachments: If you need to attach supporting documents just and attach the documents to your email message.
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