Documents & Filing Questions and Answers
1. I've prepared my EQR data according to FERC guidelines but continue
to get Critical Error messages which prevent the import of my transactions
into the EQR application. Is this a program error?
No. Critical Errors which
deny the import of CSV files are routinely found to be data preparation
errors, not system program errors. Some of the most common data
preparation errors include:
- Failure to exactly match four transaction fields with four contract
fields (Seller Company Name, Customer Company Name, FERC Tariff Reference,
and Contract Service Agreement ID);
- Entry of characters (such as N/A) in numeric fields;
- Leaving required fields blank;
- Improper formatting of dates/times; and
- Corruption of CSV data by opening it with Excel
2. I'm ready to submit an
EQR but am unable to send the report because a message says that
my data has Validation Errors. I am able to successfully import
the information so it must be correct. Is this a program error?
No.
It is not a program error. This is a data preparation error message. There are
two levels of error messages.
Critical Errors are egregious and
prevent the system from importing data into the application.
Data
with Validation Errors can be imported but
the data must be corrected before submission to FERC can occur.
In most
cases, Data
Validation Errors are caused by incomplete data being imported
into the software.
3. I'm ready to submit an EQR but I am getting
an error message which says that my PIN is invalid. What is the
problem?
There are a few possible
answers to this question.
First, you should ensure that you have
selected the correct company in your application for which you
mean to make a submission. For example, if you are
submitting EQRs for two separate company subsidiaries, ensure that
you have selected
the intended company for the selected PIN.
Secondly, remember
that the application does not remember your PIN from quarter to
quarter and that
it must be entered each time you make a submission, even though
it may appear that it has been retained by the software.
Thirdly,
verify from your original records that the PIN is correct. If you
have already done that, verify with eqr@ferc.gov that
your PIN is correct. If the PIN still does not work, contact staff
at eqr@ferc.gov.
4. In the
event of a program error, how can I locate and send my eqr.log
file to FERC?
The eqr.log file should be on your computer in the
directory where you installed the eqr software. To find the file:
- Click the Start button
- Select Search
- Select Find file or folder
- Search for the file eqr.log on your computer
- You can right-click on the file when it is found and select to send it to an email recipient (most email programs have this installed)