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State and Local Consumer Agencies in California
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Consumer Protection Offices
City, county, regional, and state consumer offices offer a variety of important services. They might mediate complaints, conduct investigations, prosecute offenders of consumer laws, license and regulate professional service providers, provide educational materials and advocate for consumer rights. To save time, call before sending a written complaint. Ask if the office handles the type of complaint you have and if complaint forms are provided.
State Consumer Protection Offices
California Department of Consumer Affairs
Website:
Email:
Address:
California Department of Consumer Affairs
Consumer Information Division
1625 N. Market Blvd., Suite N 112
Sacramento, CA 95834
Consumer Information Division
1625 N. Market Blvd., Suite N 112
Sacramento, CA 95834
Phone Number:
916- 445-1254
Toll-free:
1-800-952-5210
TTY:
916-928-1227; 1-800-326-2297
California Office of the Attorney General
Website:
Address:
California Office of the Attorney General
Public Inquiry Unit
PO Box 944255
Sacramento, CA 94244-2550
Public Inquiry Unit
PO Box 944255
Sacramento, CA 94244-2550
Phone Number:
916-322-3360
Toll-free:
1-800-952-5225 (CA)
TTY:
1-800-735-2929
Contractors State License Board
Website:
Address:
Contractors State License Board
9821 Business Park Dr.
Sacramento, CA 95827
9821 Business Park Dr.
Sacramento, CA 95827
Phone Number:
916-255-3900 (Headquarters)
916-255-2924 (Northern CA.)
562-345-7600 (Southern CA.)
916-255-2924 (Northern CA.)
562-345-7600 (Southern CA.)
Toll-free:
1-800-321-2752
California Bureau of Automotive Repair
Website:
Email:
Address:
California Bureau of Automotive Repair
Department of Consumer Affairs
10949 N. Mather Blvd.
Rancho Cordova, CA 95670
Department of Consumer Affairs
10949 N. Mather Blvd.
Rancho Cordova, CA 95670
Toll-free:
1-800-952-5210 (Consumer Questions)
1-866-799-3811 (Complaint Intake)
1-866-799-3811 (Complaint Intake)
County Consumer Protection Offices
Stanislaus County District Attorneys Office
Website:
Address:
Stanislaus County District Attorneys Office
Consumer Protection Unit
832 12th St., Suite 300
Modesto, CA 95354
Consumer Protection Unit
832 12th St., Suite 300
Modesto, CA 95354
Phone Number:
209-525-5550
Ventura County District Attorneys Office
Website:
Address:
Ventura County District Attorneys Office
Consumer Mediation Section
800 S. Victoria Ave.
Ventura, CA 93009
Consumer Mediation Section
800 S. Victoria Ave.
Ventura, CA 93009
Phone Number:
805-654-3110
Toll-free:
1-800-660-5474 ext 3110 (Ventura)
Contra Costa County District Attorneys Office
Website:
Address:
Contra Costa County District Attorneys Office
Special Operations Division- Consumer Fraud
900 Ward St., 4th Floor
Martinez, CA 94553
Special Operations Division- Consumer Fraud
900 Ward St., 4th Floor
Martinez, CA 94553
Phone Number:
925-957-8604
Fresno County District Attorneys Office
Website:
Email:
Address:
Fresno County District Attorneys Office
Consumer Environmental Protection Division
929 L St.
Fresno, CA 93721
Consumer Environmental Protection Division
929 L St.
Fresno, CA 93721
Phone Number:
559-600-3156
Kern County District Attorneys Office
Website:
Email:
Address:
Kern County District Attorneys Office
Consumer Protection Unit
Justice Building
1215 Truxtun Ave., 4th Floor
Bakersfield, CA 93301
Consumer Protection Unit
Justice Building
1215 Truxtun Ave., 4th Floor
Bakersfield, CA 93301
Phone Number:
661-868-7600
Los Angeles County Department of Consumer Affairs
Website:
Email:
Address:
Los Angeles County Department of Consumer Affairs
500 W. Temple St., Room B-96
Los Angeles, CA 90012-2722
500 W. Temple St., Room B-96
Los Angeles, CA 90012-2722
Phone Number:
213-974-1452
Toll-free:
1-800-593-8222 (L.A. County)
TTY:
213-626-0913
Marin County District Attorneys Office
Website:
Email:
Address:
Marin County District Attorneys Office
Consumer Protection Unit
Hall of Justice, Room 130
3501 Civic Center Dr.
San Rafael, CA 94903
Consumer Protection Unit
Hall of Justice, Room 130
3501 Civic Center Dr.
San Rafael, CA 94903
Phone Number:
415-473-6450
Monterey County District Attorneys Office
Website:
Address:
Monterey County District Attorneys Office
Consumer Protection Division
1200 Aguajito Rd., Room 301
Monterey, CA 93940
Consumer Protection Division
1200 Aguajito Rd., Room 301
Monterey, CA 93940
Phone Number:
831-755-5073 (Salinas)
831-647-7770 (Monterey)
831-385-8373 (King City)
831-647-7770 (Monterey)
831-385-8373 (King City)
Napa County District Attorneys Office
Website:
Email:
Address:
Napa County District Attorneys Office
Consumer/Environmental Protection Division
931 Parkway Mall
Napa, CA 94559
Consumer/Environmental Protection Division
931 Parkway Mall
Napa, CA 94559
Phone Number:
707-253-4059 (Hotline)
Orange County District Attorneys Office
Website:
Email:
Address:
Orange County District Attorneys Office
Consumer Protection Unit
401 Civic Center Dr., W
Santa Ana, CA 92701
Consumer Protection Unit
401 Civic Center Dr., W
Santa Ana, CA 92701
Phone Number:
714-834-3600
San Diego County District Attorneys Office
Website:
Address:
San Diego County District Attorneys Office
Consumer Protection Unit
330 W. Broadway
San Diego, CA 92101
Consumer Protection Unit
330 W. Broadway
San Diego, CA 92101
Phone Number:
619-531-4040
619-531-3507 (Hotline)
619-531-3507 (Hotline)
San Francisco County District Attorneys Office
Website:
Address:
San Francisco County District Attorneys Office
Special Operations Division- Consumer Protection Unit
732 Brannan St.
San Francisco, CA 94102
Special Operations Division- Consumer Protection Unit
732 Brannan St.
San Francisco, CA 94102
Phone Number:
415-551-9595 (Hotline)
San Luis Obispo County District Attorneys Office
Website:
Address:
San Luis Obispo County District Attorneys Office
Economic Crime Unit
Consumer Advisory
County Courthouse Annex
1050 Monterey St., Room 223
San Luis Obispo, CA 93408
Economic Crime Unit
Consumer Advisory
County Courthouse Annex
1050 Monterey St., Room 223
San Luis Obispo, CA 93408
Phone Number:
805-781-5856
San Mateo County District Attorneys Office
Website:
Address:
San Mateo County District Attorneys Office
Consumer Environmental Protection Unit
Hall of Justice and Records
400 County Center, 3rd Floor
Redwood City, CA 94063
Consumer Environmental Protection Unit
Hall of Justice and Records
400 County Center, 3rd Floor
Redwood City, CA 94063
Phone Number:
650-363-4651
650-363-4636 (Complaints)
650-363-4636 (Complaints)
Santa Barbara County District Attorneys Office
Website:
Address:
Santa Barbara County District Attorneys Office
Consumer Mediation Services
1112 Santa Barbara St.
Santa Maria, CA 93101
Consumer Mediation Services
1112 Santa Barbara St.
Santa Maria, CA 93101
Phone Number:
805-568-2300
Santa Clara County District Attorneys Office
Website:
Email:
Address:
Santa Clara County District Attorneys Office
Consumer Protection Unit
70 W. Hedding St.
West Wing
San Jose, CA 95110
Consumer Protection Unit
70 W. Hedding St.
West Wing
San Jose, CA 95110
Phone Number:
408-792-2880
Santa Cruz County District Attorneys Office
Website:
Email:
Address:
Santa Cruz County District Attorneys Office
Consumer Affairs Unit
701 Ocean St., Room 200
Santa Cruz, CA 95060
Consumer Affairs Unit
701 Ocean St., Room 200
Santa Cruz, CA 95060
Phone Number:
831-454-2050
TTY:
831-454-2123
Solano County District Attorney's Office
Website:
Email:
Phone Number:
707-784-6859
City Consumer Protection Offices
Los Angeles City Attorneys Office
Website:
Address:
Los Angeles City Attorneys Office
Consumer Protection Unit
200 N. Main St., Room 800 CHE
Los Angeles, CA 90012
Consumer Protection Unit
200 N. Main St., Room 800 CHE
Los Angeles, CA 90012
Phone Number:
213-978-8080
TTY:
213-978-8310
San Diego City Attorneys Office
Website:
Email:
Address:
San Diego City Attorneys Office
Consumer and Environmental Protection Unit
1200 Third Ave., #1620
San Diego, CA 92101
Consumer and Environmental Protection Unit
1200 Third Ave., #1620
San Diego, CA 92101
Phone Number:
619-533-5600
TTY:
619-702-7198
Santa Monica City Attorneys Office
Website:
Email:
Address:
Santa Monica City Attorneys Office
Consumer Protection Unit
1685 Main St., 3rd Floor
Santa Monica, CA 90401
Consumer Protection Unit
1685 Main St., 3rd Floor
Santa Monica, CA 90401
Phone Number:
310-458-8336
TTY:
310-458-8696
Banking Authorities
The officials listed in this section regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit. If you are dealing with a federally chartered bank, check Federal Agencies.
State Department of Financial Institutions
Website:
Email:
Address:
State Department of Financial Institutions
45 Fremont St., Suite 1700
San Francisco, CA 94105-2219
45 Fremont St., Suite 1700
San Francisco, CA 94105-2219
Phone Number:
415-263-8500
916-322-0622 (Consumer Services)
916-322-0622 (Consumer Services)
Toll-free:
1-800-622-0620 (CA)
State Department of Financial Institutions- Los Angeles
Website:
Email:
Address:
State Department of Financial Institutions- Los Angeles
300 S. Spring St., Suite 15513
Los Angeles, CA 90013-1259
300 S. Spring St., Suite 15513
Los Angeles, CA 90013-1259
Phone Number:
213-897-2085
916-322-0622 (Consumer Services)
916-322-0622 (Consumer Services)
Toll-free:
1-800-622-0620 (CA)
State Department of Financial Institutions- Sacramento
Website:
Email:
Address:
State Department of Financial Institutions- Sacramento
1810 13th St.
Sacramento, CA 95811
1810 13th St.
Sacramento, CA 95811
Phone Number:
916-322-5966
916-322-0622 (Consumer Services)
916-322-0622 (Consumer Services)
Toll-free:
1-800-622-0620 (CA)
State Department of Financial Institutions- San Diego
Website:
Email:
Address:
State Department of Financial Institutions- San Diego
7575 Metropolitan Dr., Suite 108
San Diego, CA 92108
7575 Metropolitan Dr., Suite 108
San Diego, CA 92108
Phone Number:
619-682-7227
916-322-0622 (Consumer Services)
916-322-0622 (Consumer Services)
Toll-free:
1-800-622-0620 (CA)
Insurance Regulators
Each state has its own laws and regulations for each type of insurance. The officials listed in this section enforce these laws. Many of these offices can also provide you with information to help you make informed insurance buying decisions.
Department of Insurance
Website:
Address:
Department of Insurance
Consumer Services Division
300 S. Spring St., South Tower
Los Angeles, CA 90013
Consumer Services Division
300 S. Spring St., South Tower
Los Angeles, CA 90013
Phone Number:
213-897-8921
Toll-free:
1-800-927-4357 (CA)
TTY:
1-800-482-4833
Department of Managed Health Care, California HMO Help Center
Website:
Address:
Department of Managed Health Care, California HMO Help Center
980 9th St., Suite 500
Sacramento, CA 95814-2725
980 9th St., Suite 500
Sacramento, CA 95814-2725
Toll-free:
1-888-466-2219
TTY:
1-877-688-9891
Securities Administrators
Each state has its own laws and regulations for securities brokers and securities - including stocks, mutual funds, commodities, real estate, etc. The officials and agencies listed in this section enforce these laws and regulations. Many of these offices can also provide information to help you make informed investment decisions.
Department of Corporations
Website:
Address:
Department of Corporations
Consumer Services Office
1515 K St., Suite 200
Sacramento, CA 95814
Consumer Services Office
1515 K St., Suite 200
Sacramento, CA 95814
Toll-free:
1-866-275-2677
TTY:
1-800-735-2966
Utility Commissions
State Utility Commissions regulate services and rates for gas, electricity and telephones within your state. In some states, the utility commissions regulate other services such as water, transportation, and the moving of household goods. Many utility commissions handle consumer complaints. Sometimes, if a number of complaints are received about the same utility matter, they will conduct investigations.
Public Utilities Commission
Website:
Email:
Address:
Public Utilities Commission
Consumer Affairs Branch
505 Van Ness Ave.
San Francisco, CA 94102
Consumer Affairs Branch
505 Van Ness Ave.
San Francisco, CA 94102
Phone Number:
415-703-2782
Toll-free:
1-800-649-7570 (CA)
TTY:
1-800-229-6846
Page Last Reviewed or Updated: August 21, 2012
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