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September 28, 2012

What We're Watching: 9/28/12

Posted by: Lars Anderson, Director, Public Affairs

At the end of each week, we post a "What We’re Watching" blog as we look ahead to the weekend and recap events from the week. We encourage you to share it with your friends and family, and have a safe weekend.

National Preparedness Month Wrap-Up

As we end the month, we want to take a second to thank everyone who participated in this year’s National Preparedness Month, particularly those who became an NPM coalition member and helped us educate others about emergency preparedness. All month long, we’ve encouraged individuals, businesses, government agencies, and nonprofit organizations to learn about the local hazards in their communities, make a family communication plan, build an emergency kit, then get involved in their local community preparedness efforts. Just because the month is ending, that doesn’t mean that you have to stop doing your part to help your family, friends, and community become better prepared for an emergency.

We hope that you continue to encourage others to take an active role in preparedness to ensure that together we become a more resilient nation. We encourage you to continue to host preparedness community outreach events, fairs, workshops, webinars and trainings.

This NPM was a success because of the commitment you made to help create a culture of preparedness, and we simply could not have done it without you. Visit www.ready.gov for more information and resources on how you can continue to promote preparedness all year long.

And to help close out National Preparedness Month, join us next Tuesday, October 2, 2012 at 1:00 p.m. EDT for a National Preparedness Month Twitter chat with Paulette Aniskoff, Director of FEMA’s Individual and Community Preparedness Division. During the chat, we’ll discuss different ways people prepared during the month, useful tools and resources for promoting preparedness and take questions you may have. Join the conversation and ask questions by using #NatlPrepChat.

Again, thank you to everyone who participated this month!

Have a wonderful and safe weekend.

Prepared for Anything: City Life

Posted by: Andrew Velasquez III, FEMA Region V Administrator

National Preparedness Month is a good time to consider the unique challenges we face in our communities when disaster strikes. FEMA Region V located in downtown Chicago, IL. -- the third largest city in the U.S. in a vibrant metropolitan area. Every day millions of people commute to work, attend school, and enjoy our beautiful parks and attractions - right in our downtown area. Chicago is not unlike many urban areas around the county, but how many of us consider the unique challenges and threats that can arise when we live and work in the heart of all the action?

Living and working in an urban area, it’s easy to take for granted that everything you need is at your fingertips. But what would you do if there was an emergency? How would your family cope if the power was out? What would you do if your family was separated and you couldn’t reach them?


No matter if you live in a small or large city, the infrastructure you depend upon for everyday activities could be disrupted. Transportation routes could be closed or changed due to severe weather or any number of emergencies. Power and public utility outages could last for days. This could mean that you and your family could be separated for a period of time. It is also possible that communication infrastructure could be disrupted, so calling or e-mailing each other may not be an option.

So what can you do to keep your family safe?

First, identify a friend or relative who lives out-of-state for family members to notify that you are safe. It may be easier to make a long-distance phone call than to call across town, so an out-of-town contact may be in a better position to communicate among separated family members.

Second, teach family members how to use text messaging. Text messages can often get around network disruptions when a phone call might not be able to get through.

Third, subscribe to alert services. Many communities now have systems that will send instant text alerts or e-mails to let you know about bad weather, road closings, local emergencies, etc. Sign up by visiting your local Office of Emergency Management website.

Finally, download the simple Family Emergency Plan (FEP) (PDF - 508 Kb) and fill out the sections before printing it or emailing it to your family and friends.

Check out www.Ready.gov for more information about preparing your family for emergencies, no matter where you live or work.

Flat Stanley & Stella Train with Community Volunteers

Posted by: Mary Jo Flynn, Assistant Director of Emergency Management, Anaheim CERT

The Anaheim Citizen Corps Program was honored to have FEMA Flat Stanley and Stella join us for a day of training in Anaheim, California. They were really excited to participate with our Community Emergency Response Team (CERT) and meet some of our residents and businesses in the area who wanted to be better prepared for disasters. They learned that the City of Los Angeles, Anaheim’s neighbor 30 miles to the north, started the CERT program after the 1985 Mexico City earthquake as a way for neighbors to help one another after emergencies. Anaheim has had a CERT program since 1992 and they are celebrating their 20th anniversary this November. FEMA Flat Stanley and Stella are certainly on the guest list!

Flat Stanley and Stella joined me in welcoming CERT students and encouraged them to become volunteers with the city once their training was complete.

Flat Stanley and Flat Stella with Mary Jo Flynn.

As the CERT class was getting ready to practice some of their skills, Fire Department volunteers spent some time with Flat Stanley and Stella reviewing fire safety, how to use a fire extinguisher and the importance of having a buddy with you.

Flat Stanley and Flat Stells with Firefighters.

Flat Stanley and Stella also took a close look at an A-B-C fire extinguisher, which is one of the most common types of fire extinguishers to use for smaller fires.

Flat Stanley and Flat Stella with fire extinguishers.

In addition to the CERT volunteers, Anaheim also has volunteers who specialize in radio communications who are members of Radio Amateur Civil Emergency Services (RACES) and were showing off their communications trailer and radio equipment to Flat Stanley and Stella.

Flat Stanley at Anaheim CERT.

Finally, they were invited by CERT and RACES volunteer, Norman Todd, to get on the radio and practice sending messages. They learned that Norman and the RACES volunteers in Anaheim are part of a world-wide network of volunteers who have agreed to help first responders by relaying messages when other systems like telephone lines may not be working.

Flat Stanley poses with RACES volunteer.

Before leaving to head back to Washington, D.C. we all stopped by the Anaheim Emergency Operations Center where they met RACES volunteer Jonathan Ramos who gave them a tour of the facility. They saw firsthand the value and importance each volunteer makes as part of Emergency Operations during disasters and how they are part of a much larger network of first responders from the local, regional, state and federal level.

Flat Stanley with Emergency Operations Center representative.

We look forward to future visits from FEMA Flat Stanley and Stella and we hope they are able to share with other communities the tremendous impact and difference volunteers make within a community.

September 20, 2012

Being Prepared for the New School Year

Posted by: Flat Stanley and Flat Stella

Although we’ve only been working at FEMA for a few months now, we have learned how important it is to be prepared, no matter where you are. And with the new school year underway, we’ve been learning some important things to help keep kids and parents safer. Things like:
 Washington, D.C., Sep. 20, 2012 -- Photo of Flat Stanley with his emergency contact card.

Complete an emergency contact card for each child in your family. Put the cards in their backpacks or book bags.

 Washington, D.C., Sep. 20, 2012 -- Flat Stella Practicing the Evacuation Plan for FEMA HQ.

Find out how often they have students practice what to do in the event of severe weather or a fire.

 Washington, D.C., Sep. 20, 2012 -- Flat Stanley learns when it is appropriate to dial 9-1-1 in the event of an emergency.

Teach your children how and when to call 9-1-1 or your local emergency medical services number for help.

 Washington, D.C., Sep. 20, 2012 -- Flat Stella learns about the importance of having a safety plan in place no matter where you are.

Ask your child's school for a copy of their emergency plan for you to keep at home or work.
And finally, parents should be sure to check with their children’s day care or school about what emergency plans they have. That way both parents and kids know what to expect during and after an emergency.

We hope everyone has a wonderful and safe school year! In case you missed any of our other adventures, check out our blog posts!

September 14, 2012

What We're Watching: 9/14/12

Posted by: Lars Anderson, Director, Public Affairs

At the end of each week, we post a "What We’re Watching" blog as we look ahead to the weekend and recap events from the week. We encourage you to share it with your friends and family, and have a safe weekend.

Weather outlook
As summer starts to fade into fall in some areas of the country, we continue to closely watch the tropics.  As you know, we are currently at the peak of the Atlantic hurricane season, and the season continues until November 30. Currently, tropical storm Nadine is swirling in the Atlantic ocean and poses no threat to the U.S. or its territories. Keep up with the latest tropical forecast from the National Hurricane Center at www.hurricanes.gov or on your phone at http://hurricanes.gov/mobile.

And if you live in a coastal or inland area that could be affected by hurricanes or tropical storms, now's the time to prepare - visit www.Ready.gov/hurricanes or m.fema.gov on your phone to learn how.

Isaac recovery continues
disaster recovery center
LaPlace, La., Sep. 11, 2012 – A FEMA Mitigation specialist talks to a Hurricane Isaac survivor in a Disaster Recovery Center. FEMA Mitigation specialists are assisting homeowners by providing them with information they need to rebuild their damaged property.

We continue to work closely with our state, local, and tribal partners as we assist those affected by Hurricane Isaac in Mississippi and Louisiana. Thousands have applied for disaster assistance so far, and Disaster Recovery Centers set up in the affected area continue to provide recovery information to disaster survivors. Earlier this week, we posted some stats about how Isaac survivors are applying for disaster assistance - I encourage you to check it out. The disaster pages for Louisiana and Mississippi have the latest information on FEMA's role in the recovery.


The excitement of graduation
fema corps graduation
Vicksburg, Miss., Sep. 13, 2012 -- Induction Ceremony for the inaugural class of FEMA Corps members. FEMA Corps members assist with disaster preparedness, response, and recovery activities, providing support in areas ranging from working directly with disaster survivors to supporting disaster recovering centers to sharing valuable disaster preparedness and mitigation information with the public. 

Lastly, all of us at FEMA are excited about the first class of FEMA Corps graduates that were newly minted earlier this week. FEMA Corps is a program that combines the expertise of FEMA and AmeriCorps to equip groups of young people to deploy into areas affected by disasters and assist the community with recovery. The new members, who range in age from 18-24 years old, will contribute to a dedicated, trained, and reliable disaster workforce by working full-time for ten months on federal disaster response and recovery efforts.

FEMA Deputy Administrator Rich Serino spoke to the class of 231 graduates yesterday, and he blogged about his perspective on the FEMA Corps program as well.

Have a great weekend!

Learning How to Register for Disaster Assistance

Posted by: FEMA Flat Stanley & Flat Stella

Since Hurricane Isaac, FEMA has been busy helping survivors get the help they need. We learned that there are several places kids and their families can visit if they need help or have questions. First, we visited a Disaster Recovery Center in Louisiana.

A Disaster Recovery Center is where people can meet face to face with friendly FEMA staff. The people you meet at the center can teach people how they can get help after a disaster. So whether you are looking to learn who may be able to help fix your home or simply looking for information about how the recovery process works, we learned that a Disaster Recovery Center is a great place for people to visit. FEMA and other organizations are standing by ready to assist.

disaster recovery center

Even though we only visited one center, FEMA has set up many other Disaster Recovery Centers in both Louisiana and Mississippi. You can check out the Disaster Recovery Center Locator to find one near you!

If a survivor cannot visit a Disaster Recovery Center, we learned that there are three other ways to register for disaster assistance:

1. We visited www.disasterassistance.gov, where families can apply online:

applying online

2. We also downloaded the FEMA App, where people can apply on their smartphone:

stella and fema app


3. Finally, people can apply for assistance on the telephone by calling 1-800-621-FEMA.

disaster help line

It is not just FEMA helping disaster survivors - so many groups are working hard to provide survivors with the help they need. We hope you can help us spread the word about all the ways Hurricane Isaac survivors can apply for assistance!

Update on Reservist Hiring Process

Posted by: Bob Fenton, Assistant Administrator, Response Directorate

More than 7,000 welcome packets were mailed this week to our Disaster Assistance Employees who successfully applied to become members of our new Reservist Program. These packets contained each reservist’s appointment letter assigning their position and cadre; and a “Conditions of Employment” form that must be signed and returned by Sept. 23, 2012.

During the transition of our disaster workforce this summer, we implemented a three-level review process for all applicants.  The process consisted of a preliminary review of applications to determine basic qualifications; applicants were then reviewed by recommendation panels with in-depth knowledge of the FQS job requirements by cadre; and final selection decisions by the selection panel.

This Phase 1 hiring process for the Reservist Program ensured that all DAEs who applied to the Reservist Program were offered a position within the limitations of force structure.

Each new member of the Reservist Program will be certified as either a “trainee” or a “qualified” employee within the cadre they are assigned. This was done to ensure that during future disaster deployments, a trainee can always be paired with more qualified employees so that adequate training and experience can be gained. This of course benefits the employee, as well as the disaster survivors and impacted communities as they begin their recovery process.

If an employee is deployed to a disaster area and unable to receive the welcome packet, they may contact the call center at 855-FQS-FEMA (377-3362) or send an email to FEMA-FQS-Program@fema.dhs.gov.

It is our hope that through this transition, we are better equipped to fulfill our mission to build, sustain and improve our capability to prepare for, protect against, respond to, and recover from and mitigate all hazards.

September 13, 2012

Welcome to the FEMA Corps Inaugural Class

Posted by: Rich Serino, Deputy Administrator

Today, we welcomed 231 energetic members into the first ever FEMA Corps class. The members just finished off their first month of training with our partners at the Corporation for National and Community Service (CNCS) and are one step closer to working in the field on disaster response and recovery. They will now head to FEMA’s Center for Domestic Preparedness to spend the next two weeks training in their FEMA position-specific roles. Once they complete both the CNCS and FEMA training, these 231 dedicated FEMA Corps members will be qualified to work in one of a variety of disaster related roles, ranging from Community Relations to Disaster Recovery Center support.

Vicksburg, Miss., Sep. 13, 2012 -- Deputy Administrator Rich Serino gives the keynote address at the Induction Ceremony for the inaugural class of FEMA Corps members. FEMA Corps members assist with disaster preparedness, response, and recovery activities, providing support in areas ranging from working directly with disaster survivors to supporting disaster recovering centers to sharing valuable disaster preparedness and mitigation information with the public.
Vicksburg, Miss., Sep. 13, 2012 -- Deputy Administrator Rich Serino gives the keynote address at the Induction Ceremony for the inaugural class of FEMA Corps members. FEMA Corps members assist with disaster preparedness, response, and recovery activities, providing support in areas ranging from working directly with disaster survivors to supporting disaster recovering centers to sharing valuable disaster preparedness and mitigation information with the public.

FEMA Corps builds on the great work of AmeriCorps to establish a service cadre dedicated to disaster response and recover. To be sure, responding to disasters is nothing new for Americorps. In fact, the great work that AmeriCorps already does during disasters was the inspiration for FEMA Corps. When I visited communities all over the country that were devastated by disasters, from Joplin, MO to Bastrop, Texas, I always encountered the incredible members of AmeriCorps lending a helping hand to survivors. I was continually struck by the level of compassion, dedication, and skill these members brought to the table.

Today’s inductees are pioneers, combining the exceptional record of citizen service at AmeriCorps’ National Civilian Community Corps with FEMA’s specialized mission of supporting survivors with their recovery after a disaster. The new members, who range in age from 18-24 years old, will contribute to a dedicated, trained, and reliable disaster workforce by working full-time for ten months on federal disaster response and recovery efforts. As we announced in March, FEMA Corps sets the foundation for a new generation of emergency managers; it promotes civic engagement and offers an educational and financial opportunity for young people; and is designed to strengthen the nation’s disaster response by supplementing FEMA’s existing Reservist workforce.

I commend and thank every member of the inaugural class of FEMA Corps for their dedication to helping communities in need. Welcome to FEMA Corps!

To learn more about the new program, visit the AmeriCorps website or our FEMA Corps page.

September 12, 2012

Training at the Center for Domestic Preparedness

Posted by: Lars Anderson, Director, Public Affairs

As we often say at FEMA, emergencies can strike at any moment, anywhere which is why it’s so important to be prepared for an emergency. The Center for Domestic Preparedness provides responders with knowledge to prevent, protect, respond to, and recover from chemical, biological, explosive, radiological, or other hazardous materials incidents. This training has proven to be a critical investment in ensuring responders, individuals, and communities are prepared for an emergency.

We wanted to share the recent experiences of Sutter Health employees that completed the Healthcare Leadership for Mass Casualty Incidents last month.  Here's a quick recap from Robin Montgomery of Sutter Health on their training at the CDP:

The week-long emergency response training for natural disasters, terrorism and hazardous material accidents, covered a variety of disciplines including nursing, ancillary services, administration and support services. As with many of the classes at the CDP, the training combined classroom instruction, table-top discussions and exercises, followed with hands-on simulation drills.

Sutter Health spokesman Sy Neilson described his impression of the training, “they push your critical thinking abilities to the limit by overloading the system, withholding the resources you need and then watching how you respond. After the drills you discuss what worked well, what didn’t and what you plan to implement when you go back home. It’s a very worthwhile training for anyone who might respond to a disaster situation.”

Read more about this training at the CDP.

Visit the Center for Domestic Preparedness website for more information on available courses.

September 11, 2012

Isaac Survivors Go Mobile for Assistance

Posted by: Meddie Brown, Director, National Processing Service Centers Division

If anyone questions the value of smartphone devices, point them to Hurricane Isaac survivors. The disaster has helped us learn how survivors request and access assistance online during times of need. Fortunately, FEMA’s efforts prior to the storm, to put digital preparedness, response and recovery resources in the palms of peoples’ hands, have proven to be invaluable.

From August 31 to September 9, a record number of disaster survivors—primarily from Hurricane Isaac—used DisasterAssistance.gov to apply for assistance, update their information, and check the status of their application online. On September 4 alone, we received 55,752 visits to the site—the greatest volume of single-day traffic to the site since its launch in 2008, far surpassing the previous single-day high of 33,434 visitors from Tropical Storm Lee in September 2011. Also during this timeframe, 86,847 Hurricane Isaac survivors (combined total from web and mobile registrations) applied for assistance on DisasterAssistance.gov, 17,471 of whom applied using their smartphones. In addition, 57,480 status inquiries were made with the new mobile application inquiry feature, rolled-out in August, which gives survivors the ability to use their smartphones to check the status of their disaster assistance application.

DisasterAssistance.gov Hurricane Isaac Stats at a Glance: August 31 - September 9
  • 328,222 total web visits, 49,596 (18%) via a smartphone 
  • 86,847 total online applications submitted, 17,471 (20%) via a smartphone 
  • 160,637 total application inquiries, 57,480 (36%) via a smartphone
Not only can users submit and check the status of their application on a mobile device, they can also add or update contact information should they move or become displaced, as is common following disasters. On-the-go survivors can also add or update insurance and bank information, as well as find information and referrals on 72 forms of disaster assistance from the 17 federal agencies that participate in DisasterAssistance.gov, which the site makes easier through a new mobile questionnaire.

The questionnaire serves as a tool to help survivors quickly and anonymously get a personalized list of possible assistance. Recently upgraded on both the full and mobile versions of DisasterAssistance.gov, the questionnaire is now dynamic, meaning it tailors recommendations based on how survivors answer questions as they answer them. More than 8,500 Isaac survivors have used the questionnaire, which also enables users to sort, tag, and find more information on specific forms of assistance, as well as to print and email their results.

The mobile outreach effort is part of a much larger, ongoing initiative to simplify the process of identifying and applying for disaster assistance for survivors using DisasterAssistance.gov as the first stop for disaster relief. A product of the Disaster Assistance Improvement Program, the website enables survivors to apply for FEMA Individual Assistance and refers them to other forms of assistance, like loan applications from the Small Business Administration. The site also provides community resource information and disaster news feeds to help individuals, families and businesses prepare for, respond to and recover from disasters.

DisasterAssistance.gov reduces the time needed to apply for aid and check the status of claims while decreasing redundancy in application forms and processes. For more information, visit www.DisasterAssistance.gov on your computer or m.fema.gov on your smartphone device.