This is an intensive training designed to provide basic knowledge and skills for individuals with less than 3 years of experience in the field of victim services. Prior to attending this training, participants are expected to complete Pre-Academy readings and assignments (some of which will be available online). Estimated completion time is 5 hours. Upon completing Track 1, participants will have gained knowledge and skills to better serve victims and survivors of crime. Topics include:

• History of the victim services field.
• Basic victims’ rights and the justice system.
• Impact of crime on victims.
• Communicating with victims and survivors.
• Providing direct services to victims and survivors.
• Collaborating for victims’ rights and services.
• Cultural and spiritual competence.
• Ethics in victim services.
• Developing resilience.