Open
Access Toll Free Hotline
Call:
1-888-232-1713
E-mail link:
click here
|
Open Access Hotline
The Open and Nondiscriminatory Access Hotline invites
shippers and others to call the Hotline if they believe they have
been, or are being denied open or nondiscriminatory access to oil or gas pipelines
operating on the Outer Continental Shelf (OCS) under a Right-of-Way or
other authority granted by the Department of the Interior.
BOEMRE Open Access
Hotline will give callers an informal way to report problems being experienced
in obtaining open and non-discriminatory access to OCS pipelines not under the
Federal Energy Regulatory Commission (FERC) jurisdiction without
litigation or lengthy complaint proceedings.
The Open Access Hotline staff will be available to work
informally with callers to investigate and provide non-binding, verbal
advice to resolve allegations of access denial by shippers seeking open
access to gas pipelines that qualify as “gathering lines” not within FERC’s
Natural Gas Act jurisdiction.
Staff will also try and assist callers by seeking
information and providing non-binding, verbal advice to informally resolve access
denial allegations regarding open access to oil pipelines that fall outside
FERC’s Interstate Commerce Act jurisdiction because they are located
solely on or across the OCS but, excluding FERC Declaratory Order pipelines.
The Open Access Hotline staff will treat all information
it obtains as
non-public and confidential to the extent permitted by law.
The Bureau’s Office of Policy and Management Improvement
staffs the Open Access Hotline from 8:00 am to 4:30 pm Monday through Friday
eastern standard time. The staff will return any calls received after
business hours the next business day.
In addition to the Open Access Hotline’s informal
processes, shippers have the option of filing a formal complaint. Alternative
dispute resolution is available anytime for either of these processes. For
more information, please refer to the
Open and Non-Discriminatory Access Rule.
Where We Cannot Help
The Open Access Hotline staff will not assist in matters
where the FERC has jurisdiction under the Natural Gas Act or the Interstate
Commerce Act. Nor will the Open Access Hotline be available where the matter
is the subject of a 30 CFR Part 291 the Bureau Complaint or involves a matter
pending before the Bureau or FERC. Occurrences of alleged access denial more than 2
years old will not be considered.
For matters involving a pipeline under FERC’s
jurisdiction please visit the
FERC Enforcement Hotline.
Related Topics:
|