AHRQ report finds teamwork and followup as strengths of medical offices but work pressure and pace are problematic
Teamwork and patient care
tracking/followup are strengths for
medical offices, but work pressure
and pace are areas for
improvement, according to new
results from the AHRQ Medical
Office Survey on Patient Safety
Culture. Most (84 percent) medical
office staff feel they have good
teamwork among staff and
providers and that the office
follows up with patients
appropriately (82 percent). But only
46 percent of staff rated the work
pressure and pace in their office
positively.
The first edition of the
Medical Office Survey on Patient
Safety Culture: 2012 User
Comparative Database Report
provides results from 23,679 staff
from 934 U.S. medical offices. The
report helps medical offices
compare their patient safety culture
scores with other medical offices. It
contains detailed comparative data
on the survey by number of
providers, specialty, ownership,
region, and by staff position.
The
survey, which can be used by
medical offices, health systems, and
researchers to assess the opinions
of medical office staff about patient
safety issues and overall quality of
care, can be accessed at
http://www.ahrq.gov/qual/patientsafetyculture/mosurvindex.htm. The survey
measures 10 areas of patient safety
culture as well as overall ratings on
quality and patient safety.
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