SELECTUSA’S OMBUDSMAN ROLE

SelectUSA offers Ombudsman service that can help resolve issues involving federal regulations, programs, or activities related to existing, pending and potential investments. Working with the SelectUSA Ombudsman, investors can develop a better understanding of how to navigate U.S. regulations.

Who May Use This Service:

A request for Ombudsman assistance may come from either a company who has questions or concerns about a federal rule or regulation or from an economic development organization (EDO) working with a company who has such questions or concerns.

How to Request Ombudsman Service:

To request assistance from SelectUSA’s Ombudsman, please click on Contact Us to send us an e-mail. You will be contacted within two (2) business days.

What Happens Next:

After you submit your request for assistance, you will be contacted within two (2) business days by a member of SelectUSA Ombudsman team. The Ombudsman team member will obtain information from you regarding your issue and then will discuss with you the steps that can be taken to assist you. The SelectUSA Ombudsman will work with you to clarify whatever issues you are facing involving federal regulations, programs or activities related to your existing, pending or potential investments; once the issues are clarified, the SelectUSA Ombudsman will work with you to determine the best pathway forward.

The SelectUSA Ombudsman operates within the standards of practice set forth by the International Ombudsman Association and in particular will be cognizant of the business sensitivity of the information you share.

In all interactions, SelectUSA operates in a geographically neutral manner.