An Official Website of the United States Government
Friday, September 28, 2012
An Official Website of the United States Government
Friday, September 28, 2012
Investment Description
The Infrastructure Services and Support (ISS) Program supports the NRC mission by integrating, deploying and sustaining critical Information Technology (IT) infrastructure and systems. ISS provides access to information that the NRC staff needs to peThe Infrastructure Services and Support (ISS) Program supports the NRC mission by integrating, deploying and sustaining critical Information Technology (IT) infrastructure and systems. ISS provides access to information that the NRC staff needs to perform the agency's mission at NRC Headquarters, Regional Offices, Technical Training Center, and Resident Inspector sites. The IT Infrastructure provides the main infrastructure, resources, and services for the day-to-day processing of information for approximately 4100 staff members by providing network connectivity, desktops/laptops, file and print services, remote access, and information security functions; enterprise E-mail services including over 1,000 secure BlackBerry devices and Webmail; telephone, cable, and telecommunications services; Authentication and Credentialing Services; Enterprise Electronic Information Exchange Services; Enterprise Business Applications Support System Services; Enterprise NRC System Information Control Database; and Enterprise Access Control, Computer Enhanced Security System/Photo Identification Computer System Services and Safeguards Information Local Area Network and Electronic Safe(SLES). The ISS Program supports electronic information exchange to meet legislative mandates and customer requirements (e.g. GPEA, IPv6, HSPD-12, FISMA, the e-Authentication Initiative, FDCC/USGCB, FDCCI, TIC, Clinger-Cohen Act, Government Performance and Results Act, etc). Dependent Investments - Enterprise Digital Data Management System (DDMS). More..
FY2012 (CY) Spending
$66.43 M
Time frame of Investment
2001 - 2017
Status
Continued Major
Agency Head
Gregory B. Jaczko
Agency
NRC
Bureau
Agency-Wide Activity
Number of Projects
6
Cost Variance
Schedule Variance
Project Name | Planned Total Cost | Cost Variance | Schedule Variance |
---|---|---|---|
2011 Operations and Maintenance | $65.88 M | ||
Technical Refresh Infrastructure Backbone | $28 M | ||
Technical refresh workstation | $933 K | ||
Technical refresh Mobile Devices | $900 K | ||
SLES Operation & maintenance FY11 Q4 | $823.25 K | ||
SLES Technical Refresh Mobile Thin Clients | $111 K |
Metric Description | Frequency | Unit of Measure | FY2012 Target | Most Recent Actual | Met/Not Met | Updated Date of Most Recent Actual |
---|---|---|---|---|---|---|
Average satisfaction score (1-5) for customer satisfaction based on the customer support center survAverage satisfaction score (1-5) for customer satisfaction based on the customer support center survey obtained after each service request. Maintaining a high-quality workforce requires that employees are satisfied with the IT services they receive. More.. | Quarterly | Number, 1-5 | 3.5 | 4.2 | Met | 2012-04-23 |
Percent of equipment (printers, phones, computers, etc.) that is moved and working within the currenPercent of equipment (printers, phones, computers, etc.) that is moved and working within the current service level agreement (with 10 days notification) More.. | Quarterly | Percentage | 95 | 96 | Met | 2011-09-23 |
Percent of identified IT security vulnerabilities that are addressed within 12 hours. Once an IT secPercent of identified IT security vulnerabilities that are addressed within 12 hours. Once an IT security vulnerability is identified, it is vital that it is mitigated quickly to reduce the risk of unauthorized access to sensitive information. More.. | Monthly | Percentage | 90 | 92 | Met | 2012-06-13 |
Percentage agencywide IT infrastructure services are available to the staff. Access to the IT infrasPercentage agencywide IT infrastructure services are available to the staff. Access to the IT infrastructure is essential for completion of the agency's mission. If the infrastructure is unavailable employees cannot access major agency systems. More.. | Quarterly | Percentage | 99.5 | 99.7 | Met | 2012-04-23 |
Ensure IT refresh cycle is metEnsure IT refresh cycle is met | Monthly | Percentage | 33 | 34 | Met | 2012-06-13 |
Achieve NRC security outcomes relying on Safeguards processes and Safeguards security staff ability Achieve NRC security outcomes relying on Safeguards processes and Safeguards security staff ability to easily and quickly access Safeguards information that will affect security outcomes. More.. | Quarterly | Minutes | 60 | 60 | Met | 2012-04-23 |
Note: All descriptions, dates, and costs are as reported by agencies.