Contact My Local Office in Puerto Rico
Face-to-face Tax Help
IRS Taxpayer Assistance Centers are your source for personal tax help when you believe your tax issue cannot be handled online or by phone, and you want face-to-face assistance.
If you need to resolve a tax problem, have questions about how the tax law applies to your individual tax return, or you're more comfortable talking with someone face-to-face, visit your local Taxpayer Assistance Center where you can spread out your records and talk with an IRS representative across the counter. No appointment is necessary - just walk in. If you prefer, you may call a local number (see chart, below) to learn about available and alternate services, and to reschedule appointments with IRS personnel. If you have an ongoing, complex tax account problem or a special need, such as a disability, an appointment may be requested. If you are deaf or hard of hearing and would like to request an appointment, please provide us with a telephone number to reach you during business hours or your email address. All other issues will be handled without an appointment.
Note: It is not standard practice for the IRS to communicate with taxpayers or their representatives via email. We may use email on a limited basis to effectively communicate with the deaf or hard of hearing community. Please be advised that the IRS cannot guarantee the security of your email if you choose to send information via email. Do not include your social security number, taxpayer identification number, or any account information in your email communications.
Caution: Many of our offices are located in Federal Office Buildings. These buildings may not allow visitors to bring in cell phones with camera capabilities.
Multilingual assistance is available in every office. Hours of operation are subject to change.
Before visiting your local office click on "Services Provided" in the chart below to see what services are available. Services are limited and not all services are available at every TAC office. Services may vary from site to site. You can get these services on a walk-in, non-advance appointment basis.
| City | Street Address | Days/Hours of Service | Telephone* |
|---|---|---|---|
| Guaynabo | City View Plaza II Bldg. 48 Carr 165 km.1.2 Guaynabo, PR 00968-8000 | Monday-Friday - 8:30 a.m.- 4:30 p.m. Services Provided |
(787) 522-8660 |
* Note: The phone numbers in the chart above are not toll-free for all locations. When you call, you will reach a recorded business message with information about office hours, locations and services provided in that office. You may leave a message to request an appointment for help resolving a tax issue or to reschedule an existing appointment. You will receive a return call within two business days. If face-to-face assistance is not a priority for you, you may also get help with IRS letters or resolve tax account issues by phone, toll free at 1-800-829-1040 (individuals) or 1-800-829-4933 (businesses).
For information on where to file your tax return please see Where to File Addresses. The Taxpayer Advocate Service: Call 787-622-8940 in the Puerto Rico or 1-877-777-4778 elsewhere, or see Publication 1546 , The Taxpayer Advocate Service of the IRS. For further information, see Tax Topic 104.
