Switchboard Operators, Including Answering Service
Also called:
Switchboard Operator, PBX Operator (Private Branch Exchange Operator), Administrative Assistant, Operator
What they do:
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
On the job, you would:
- Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Route emergency calls appropriately.
Business
- customer service
- administrative services
Arts and Humanities
Communications
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Basic Skills
- listening to others, not interrupting, and asking good questions
- talking to others
Social
- understanding people's reactions
- changing what is done based on other people's actions
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Verbal
- communicate by speaking
- listen and understand what people say
Attention
- pay attention to something without being distracted
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People interested in this work like activities that include
data, detail, and regular routines.
They do well at jobs that need:
- Cooperation
- Concern for Others
- Integrity
- Self Control
- Dependability
- Attention to Detail
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Examples of the technology used in this career will be available soon.
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high school diploma or
some college
usually needed
Get started on your career:
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New job opportunities are less likely in the future.
$25,320
per year, on average
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You might like a career in one of these industries:
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