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Concierges

Also called: Concierge, Guest Service Agent, Bellman, Chef Concierge

What they do:
Assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.
On the job, you would:
  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Make travel arrangements for sightseeing or other tours.

Knowledge

Business
  • customer service
  • administrative services
Arts and Humanities
  • English language
Engineering and Technology
  • computers and electronics

Skills

Basic Skills
  • listening to others, not interrupting, and asking good questions
  • talking to others
Social
  • looking for ways to help people
  • understanding people's reactions
Problem Solving
  • noticing a problem and figuring out the best way to solve it

Abilities

Verbal
  • communicate by speaking
  • listen and understand what people say
Ideas and Logic
  • notice when problems happen
  • use rules to solve problems

Personality

People interested in this work like activities that include
helping people, teaching, and talking.
They do well at jobs that need:
  • Integrity
  • Attention to Detail
  • Dependability
  • Concern for Others
  • Self Control
  • Cooperation

Technology

Examples of the technology used in this career will be available soon.

Education

Education: (rated 3 of 5)
high school diploma or
some college
usually needed

Get started on your career:

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Job Outlook

Average Outlook
New job opportunities are likely in the future.
Salary
$27,350
per year, on average
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See more details at O*NET OnLine about concierges.