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How it works in the real Air Force

Posted 5/3/2012 Email story   Print story

    


Commentary by Master Sgt. Chris Stagner
Robert Gaylor NCO Academy


5/3/2012 - LACKLAND AIR FORCE BASE, Texas (AFNS) -- Chief Master Sgt. of the Air Force James Roy recently issued a call to arms for all enlisted Airmen in his perspective paper: "Now is the time for bold leadership."

In this message, he states it is up to the enlisted force to lead with integrity and return stability to the enlisted performance report system. Specifically, he said of his message sent to command chiefs, functional managers, and major command commanders and vice commanders, "the theme of the message was that too much arbitrary guidance could prove to be counterproductive. As supervisors, the more leverage we have to deal with situations on a case-by-case basis, the better."

The response to this message and the resulting discussions has been phenomenal -- and varied. Opinions range from enthusiastically supportive to continued concern about the system.

I'm currently attending the Robert Gaylor NCO Academy at Lackland Air Force Base, Texas, and the theories behind leadership are something we discuss every day. Based on what we're being taught here, I find it hard to understand the confusion about the chief's message.

We're taught to communicate with our Airmen. We're taught to provide constant feedback to our Airmen. We're taught to establish standards for our Airmen and, more importantly, hold them to the standards we establish. We're taught to counsel those same Airmen if they fail to meet our standards.

So ponder me this: If we are all doing this every day, if we're actively leading our Airmen versus passively leaving them to do their jobs, if we're training our Airmen and are involved; how can writing an EPR with integrity be so difficult? Why do we constantly hear, "That's not how it's done in the real Air Force?"

I learned early in my career not to expect a 5 EPR. My second EPR, as a matter of fact, was a 2 referral. As an entitled Airman, I was furious with the rating. How could I warrant a 2 referral with the amount of effort I put into the job every day? How could my supervisor ruin my career? She explained to me very simply that she'd established standards, and I'd failed to meet them. It took years and a number of supervisory experiences of my own before I understood what she meant: No one deserves a rating; we all earn our ratings.

NCO academy lesson plans say the same thing: establish standards, hold subordinates accountable to those standards, provide feedback constantly and rate fairly. If all of us are being taught the same way, why aren't we executing those simple expectations in "the real Air Force"?

Chief Master Sgt. Craig Howell is the commandant of the Robert Gaylor NCOA. He's spent 15 years involved in professional military education and eight years as a first sergeant. He's also spent a great deal of time asking himself this same question.

"Having dissected it (the enlisted evaluation system) over the last 28 years, our EES is probably the most perfect I've seen," he said. "However, it is misunderstanding, misuse, and sometimes abuse and fear of supervisors to do the right thing that makes the system appear broken."

During our discussions in class about this very topic, many of my classmates have stated they've given 5 ratings because they didn't have the paperwork to justify a 4 or a 3. Those statements perfectly support Howell's statement.

Why would you need paperwork to justify a 4 EPR? A 4 is an excellent rating. You don't need a letter of counseling to receive a 4 on your EPR. You need to come to work, do an excellent job, be involved in your community and pursue your education.

Did you read what I just wrote?

In order to earn a 4 on your EPR, you need to come to work, do an excellent job, be involved in your community and pursue your education. That is what qualifies you as a 4 -- being excellent.

It's been said that leaders refuse to allow less than a 5 (which is a topic for another day since no one can tell you how to rate your Airmen) because it reflects negatively on leadership.

Comic book hero Thor says, "I say thee nay." I tend to agree with him on this one. So does Howell.

"It's not a reflection on leadership when a follower is less than perfect," he said. "Sometimes it's a battle of will instead of a battle of skill. No one is perfect all of the time."

So how do we fix this? How do we move from this "broken" system into a fixed one? Do we as enlisted leaders require someone else to tell us how to do our jobs and lead our troops? Do we need a quota system to tell us how many of our Airmen are allowed to shine? Do we ask for a switch back from EPRs to APRs? A mulligan, perhaps?

No.

In order to fix this system, all we have to do is what we're taught in PME. All we have to do is follow Roy's direction and be bold, confident leaders who take care of our Airmen.

If that's not how it's done in "the real Air Force," then it is up to us to have the integrity to make it so.

No one can do that but us.



tabComments
5/11/2012 11:26:08 AM ET
This discussion has been ongoing for two decades. EPR system was installed to replace overinflated APR system. When first rolled out EPR system had a bell curve expectation and quotas since deleted. I agree w many here and have always contended to sever the EPR from WAPS and remove the 1-5 scale and use it as a retention tool w two columns retain vs. do not retain.
mondoman, OK
 
5/11/2012 10:42:04 AM ET
Excellent point counter point but the bottom line is put your supervisor's needs before your own and your subordinate's needs before your own and the EPR takes care of itself As for the real Air Force vs PME the uniform tape reads U.S. Air Force. Thank you MSgt Stagner for a great article and Chief Howell for your continued leadership
The Happy Librarian SNCO, A Library Near You
 
5/11/2012 9:35:49 AM ET
If you don't think the Airmen that you have are worthy of promotion write the 3 or 4 EPR. If the Airman decides that they want it bad enough they should study to make up the difference on WAPS. That's why it's called weighted. If your Airman doesn't want it he'll make it to HYT and be done. If he's really a dirt bag do the AF FM 418 and deny him re-enlistment. I know many a TSgt that was coddled and never had their feelings hurt by feedback. Eventually as a TSgt or MSgt can't lead a dead rat out of a wet paperbag. When you rate someone ask yourself Would I follow this person into combat or any other placce for that matter. It's not personal so take the I don't want to hurt his feelings or career out of it.
Tony, LA
 
5/10/2012 12:18:20 PM ET
I guarantee not one of Chief Roy's aides have anything less than firewall 5s. I can't even imagine someone writing a 4 or less for their SMSgt. If the EPR system was done to the letter we would never have any new SNCOs. No one would be able to do any special duty assignments etc. I am so glad to be retired. In the real civilian world not the land of make believe known as the Civil Service it only takes 10 minutes out of one day a year to complete the yearly appraisals on my folks.
Retired, Ohio
 
5/10/2012 9:03:17 AM ET
What is the issue with required paperwork It should not be more than 2 or 3 documents in a PIF that are required. Not meeting standards the first time is an LOC. Not meeting standards the second time is an LOR. After that non judicial punishment Art 15 should be considered. 1 LOC and 1 LOR easily justifies a 3 EPR. That's the AF I live in and practice with all my Amn.
Wondering, Here
 
5/10/2012 8:46:43 AM ET
This article is simply wishful thinking and nothing more. Real change is going to require that it comes from the top down with leadership setting the example. A few people down in the lower echelons trying to rate their folks honestly is not going to change it. Anyone who thinks that a few NCOsSNCOs at the bottom of the heap can affect an Air Force-wide culture change is seriously out of touch with reality.
TSgt Living In The Real Air Force, Maryland
 
5/9/2012 5:59:24 PM ET
One of the most lovingly crafted EPRs I ever read was a firewall 1. The supervisor spent days on nailing exactly how bad the subordinate was all backed up by a file filled to the brim with LORs LOAs and counselings. The final draft was an articulate epic and scathing report - I dare say a masterful work of truth brevity and dire warnings all wrapped into 22 tidy lines. Alas he wasn't permitted to use negative wording or give less than a 3 even with a file as tall as a F-150 cab. The end result made the airman look respectable much to the supervisor's dismay. In short we worry about good airmen losing their careers over a 4. At the same time a supervisor couldn't use the EPR to clearly and decisively identify a documented poor performer.
Prior Enlisted Zero, The USAF
 
5/9/2012 12:07:37 PM ET
When I was a SSgt I was all but forced to change a 4 to a 5 for a member who deployed. He did well on the three month deployment with the Army but was the proverbial dirtbag for the other nine. I was told if I gave him a 4 he wouldn't get a medal for his deployment. I asked my MSgt supt if he had ever worked with the SrA, which he hadn't. He told me if I had no documentation to back a 4 I had to write him a 5. If I'd only known then what I know now.
TSgt, JBER
 
5/9/2012 9:44:55 AM ET
There are ways to fix the problem remove it from the promotion area actually adhere to the AFI since a 4 is above avg fight for the true rating on ppl etc. There's a non-concur block for a reason. I've made my supervisors use it numerous times.
Really, Island of common sense
 
5/9/2012 9:41:15 AM ET
Asking career PME instructors how to fix things is a waste of time.....PME is a fantasyland in the real day to day Air Force things are not so cut and dry. An airman will not make promotion past E7 without a history of perfect EPR scores. Because of this supervisors are reluctant to give an EPR which will permanently damage a career. Perhaps a 4 EPR is okay for a lower enlisted airman but a 4 as a SSgt or TSgt can be damaging.....A 4 as a MSgt is a career ender....look at the E-8 promotion statistics and look at the average EPR score for selectees.....135. Standing Your Ground sounds great and that integrity will be rewarded by retirement as a MSgt.....to make Senior you cannot afford to create waves. A non-concur on a EPR is reported to the Group commander and thus makes the squadron commander look bad....THAT is why there is pressure to conform. Until the EPR system is completely abolished and a promotedo not promote system is enated there will always be problems.
JG, SD
 
5/9/2012 9:27:12 AM ET
The system is corrupt and needs to be fixed. To fix it lets start by actually letting the Rater's Rater fill inwrite their own comments on the EPR. Instead of the Rater completing the entire EPR. I'm sure that will NEVER happen though.
KD, md
 
5/9/2012 8:57:54 AM ET
It seems the title of the article and the content do not match. In the real Air Force a 4 equals turd. We are being asked to change this from the bottom up but I wonder if CMSAF Roy would allow a person to volunteer for his staff having all 4's. You could transfer that to just about any special duty...below 5 need not apply Change the impact it has on careers from above and the changes will start happening below.
TSgt, DC
 
5/8/2012 5:19:45 PM ET
I recently had a situation where I had to write an EPR for a troublesome junior NCO. Unfortunately, his previous rater bailed without writing the EPR, never gave the guy formal feedback and basically left me holding the bag. He was getting a referral 4 for PT, but honestly deserved a 3. I couldn't rate him a 3 due to the fact that he was never given feedback on his performance. You have to tell your guys how they are doing throughout the rating period and make sure you do a formal written session at the midway point and put it in the PIF.
MSgt RAW, Wright-Patt
 
5/8/2012 4:45:38 PM ET
That was a lovely story that should have began with once upon a time.. There have been numerous efforts to fix the EPR system over the years and it always reverts back to the same old thing I dont want to punish my troop by giving them a 4 and making them not promotable. When EPRs came out the normal rating lasted a year or two at the most then the system became the same overinflated thing. I dont think MSgt Stanger should be so thankful his supervisor who gave him a 2 referral EPR. There is no way a 2 should come as a surprise if she was doing her job as a supervisor and not a dictator he would have been well aware of the rating known it was coming and known what he needed to do to fix it. Lastly taking EPR writing advise from PME instructors is like taking everyday uniform tips for PME instructors. It works great in the classroom but in the real world it falls short. Think about it.
MO MSGT, MO
 
5/8/2012 3:40:57 PM ET
I do not understand some of these comments regarding supervisors and leadership requiring a change to the raters rating. The purpose of the raters rater rating. say that 5 times fast. is precisely to allow the raters rater to disagree with the raters rating. I had a situation years ago where my Senior disagreed with my rating. but I as a SSgt stood my ground. My troop earned my rating - a 4, the Senior wanted to give him a 3 - and I was not going to bend. He tried to submit the report with NO rating in my block and a 3 in his. Thankfully, my 13 yr prior service 2nd Lt caught it and made sure we got my rating in there. I know this is a situation in the other direction, but the point is as supervisors you need to give the ratings you believe to be accurate and STAND YOUR GROUND
Mahuhu, Kirtland
 
5/8/2012 8:18:49 AM ET
I was a maintainer and I enjoyed my experiences attending PME still have my books. The best part was debating PME versus Operational AF. The PME lessons are based on the AFIs and Regulations so to say PME is to blame is crazy. They tell us how it is supposed to work and helped me identify areas I was not in compliance with. I dare say that not all raters are doing feedbacks correctly nor going over the benefits reference sheet during feedbacks. Visiting dining facilities Dorms Thats the easy stuff. AFI 36 2618. Being a supervisor can be challenging and takes a commitment beyond the mythical eight hour day. Time to quit blaming PME.
Ret Sarge, Ohio
 
5/7/2012 5:37:09 PM ET
There's so much hope in the commentary, yet so much truth in the comments.
TB, NM
 
5/7/2012 2:27:35 PM ET
When I was a new Lt I remember a SSgt asking me to justify why I had given him a 4. I asked him why I had to justify a 4. Of course that was when I was new enough to not know the reality of the EPR system. Knowing now what I didn't know then I would have given him a 5.
Mr. M, Maryland
 
5/7/2012 12:12:04 PM ET
Officers shouldn't even be in the EPR business. SNCOs are more than capable of writing and approving EPRs. The only officer that should sign it is the Sqdn CC. No more endorsements from 4 stars or Command Chiefs. The EPR has become a abomination and a very subjective and unforgiving one at that. The person who says one mistake is absolutley correct but it is like that on the outside post military career. EPRs don't mean a hill of squat on the outside.We are getting advice referred by a professional PME guy who deals in nothing but theory and is what...An E9 with 23 years of PME and first seargent duty He is so far out of the loop that the lessons are heavy on theory and light on actual practical application and communicating. The theory is very far from being a SNCO on the outside. PME is not real world pretty theories but the practical application doesn't look or even vaquley resemble what is taught. For the writer if you or anyother SNCO get to the SNCO PME level and ...
VJYancey, KCHS
 
5/7/2012 12:06:27 PM ET
The original post and many comments to the post reveal something I have always found very disturbing supposed leadership blaming subordinates when a problem exists. In my Air Force real leaders looked first to themselves to see how they contributed to the problem. They then provided solutions for their subordinates to implement. I don't see that happening now. The EPR and its predecessor the APR were never stable. We had a proposed solution some 20 years ago that would have stabilized it when I served as the AIA command representative to the AF panel overseeing the move from APRs to EPRs but the solution was rejected.
CMSgt Ret Jeff Tschida, Colorado Springs
 
5/6/2012 10:49:04 PM ET
Why do SNCO EPRs have so many lines to fill while officers only have 9? Doesn't seem to make much sense that people who will eventually lead the AF only need 9 lines and us that will follow them need what 22 lines or something. Maybe the EPRs should be staggered so you don't have so many lines to fill for airman more for SSgt's and so on or just match the officers. Just food for thought.
LJ, Altus AFB
 
5/6/2012 8:53:10 PM ET
Be careful all of you SNCOs who have written in public about how you want to see honest ratings for troops because your boss might be reading the comments for recent articles about the EPR system and he or she may make YOU the first example in your unit about how to rate a person honest and fairly per verbage on the eval forms. How would you take such news?
JT, Crestview FL
 
5/4/2012 8:48:04 AM ET
Edward Everett Hale I am only one but I am one. I cannot do everything but I can do something. And I will not let what I cannot do interfere with what I can do.
AD Chief, World's Greatest AF
 
5/4/2012 2:26:13 AM ET
Personally a promote do not promote system would work better than the EPR. Then get rid of the EPR points for testing. There are too many variances between supervisors and endorsers throughout the Air Force to make a grading system fair. I don't care how many leadership courses one goes to or how many memos and AFI's come down there are always going to be differences in standards which are going skew ratings. Further how much time is spent on EPR's The manpower involved in writing and making changes through all the layers of reviewers is huge. Just because a few people sign off the EPR doesn't mean it isn't going through 10 people for review and write-ups. This time could better be spent focusing on the mission. Someone once told me the Navy does everyones reports during a certain period every year May be an option.Whatever is done the EPR system needs to be changed or fixed to make it more just. A MSgt in one unit I was in was able to give myself and a few other MSg
MSgt - Ret, Midwest
 
5/3/2012 6:21:31 PM ET
Unfortunately the MSgt writing the article assumes that NCO's have the authority to determine their own subordinates' ratings. As it's been stated below my comment it's the SNCO'S and Brass leadership mandating 5 EPR's more than likely for their own powerpoint slides so they look pretty.MANDATE 3 EPR's at an HQ-USAF level without adequate documentation to justify a higher rating otherwise this system will never be used properly. for some strange reason leadership assumes that everybody is going on the honor system for ratings and for those that aren't obviously you aren't giving your troop enough credit.I've heard the line enough times that it's the first-line supervisors that need to fix the issue but we don't do much good if our hands are tied anyway.
Dave, SE USA
 
5/3/2012 6:17:35 PM ET
Master Sgt. Stagner I agree with your assessment of supervisors holding subordinates to the standard. Without recreating the wheel how about a small tweak to the Enlisted Performance Report form If the ratings in section III. Performance Assessment matched the ratings in section V. Overall Performance Assessment I think we could clear up some of the disconnect. To assess performance in section III. A supervisors options are Does not meet Meets Above Average and Clearly Exceeds however the options for overall assessment in section V. are poor needs improvement average above average truly among the best. Why is there a difference If your airman clearly exceeds the standards the corresponding mark is truly among the best 5.If your airman is above average the corresponding mark is above average 4.If your airman meets the standards the corresponding mark is average 3.If your airman does not meet the standard the corresponding mark is poor 1.There is
George Thompson, Ft. Meade Maryland
 
5/3/2012 3:35:47 PM ET
Happily Retired if we're doing our jobs appropriately as NCOs and senior NCOs the system will correct itself. As I said previously it's not going to happen over night but if we have integrity and solidarity as an enlisted corps it will happen.
Happily Retired, RGNCOA
 
5/3/2012 3:34:21 PM ET
SNCO Ret 89 I'm not sure based on what you just read that anyone from any career field would have any less opportunity than any other career field. If you're familiar with the current EES then you know there are non-time consuming ways pursue the 'whole person' concept. It just takes self motivation to follow through.
MSgt Stagner, RGNCOA
 
5/3/2012 3:32:08 PM ET
Concerned the only answer I can give you is to have integrity and let the system work the rest. Ultimately these changes Chief Roy won't take place today. It will take a bit for the culture to return to where it should be but it will never get there if we don't get the ball rolling.
MSgt. Stagner, RGNCOA
 
5/3/2012 12:56:58 PM ET
MSgt Stagner, I agree with everything you said, but the problem is that the NCOs and SNCOs do not control the system. The officers control the system.When I was a TSgt, I had an Airman who I rightfully gave a 4 EPR to. I had documentation including multiple LOCs to back it up. When it got up to my boss he magically non-concurred and raised it to a firewall 5 which the sq cc then concurred with. My next EPR was then downgraded as a result of my rating the Airman as I did.The system will never be fixed unless and until the officers out in the field start granting the first-line supervisors the authority that is commensurate with their rank and quit trying to micro-manage everything
Happily Retired, San Antonio TX
 
5/3/2012 12:33:19 PM ET
So from what I just read, if all the maintenance troops follow these guide lines to the letter then in about 5-10 years most of the CMSgts and SMSgts will have come from the office side and the Band side of the Air Force while the Maintenance troops ware themselves out supporting the maintenance mission efforts, which in most cases does not allow much time for Family let alone community involvement and higher education. However, I leve these thought to those who are on active duty to agree or not agree with my understanding.
SNCO Ret 89, Ohio
 
5/3/2012 12:20:22 PM ET
MSgt Stagner, you are right in what you wrote and make very good points. I feel the EPR system has issues because there is a feeling that if you do not get firewall fives you are not a good airman and your chances for promotion are shot. You can not get the 135 points if you have a 4 rating. I received firewalls on all but 1 of my EPR's and I know I did not walk on water which is what the firewall five seems to be. A 4 is an outstanding rating, but as NCO's or supervisors we are told to fix it to make it a 5. How do you suggest getting around that? Senior raters have to be on the same page with the raters in order for the system to work.
Concerned, MD
 
5/3/2012 12:06:12 PM ET
Agree with your sentiment. But any imperfection is justification for separation in the real AF. Zero tolerance of second chances.
X, USA
 
5/3/2012 12:01:48 PM ET
Indeed, per AFI only the supervisor and additional rater have the authority to provide a rating to a subordinate on an EPR. However, ratees are allowed to challenge an EPR rating if they feel that it was unwarranted. Additionally, most command chains will require justification for assigning a three rating or below on an EPR. Ultimately, a three rating should be the standard. Senior leaders should require justification for each and every five EPR that comes across their desk. For people that are clearly a five, then justification should be simple. Bottomline, senior leaders should expect their personnel to be rated a three unless presented with some sort of justification that a different rating is warranted.
Capt Klatt, NV
 
5/3/2012 11:09:44 AM ET
Some good points, but as a supervisor you still have the rater's rater and above to worry about. I've worked in some great offices with outstanding leadership and I've worked in offices where there was no leadership, only poor micromanagement. If your rater tells you to change a 4 to a 5 simply because they say so, how many of you will stick to your guns and leave it as a 4 - at the sake of your own rating next year? It's all about CYA and that's how it is in the real Air Force.
Stuart, Planet Earth
 
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