Role Definition and Mapping - Frequently Asked Questions
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- Is there any limit to the number of VTrckS users at each grantee location? Will grantee field staff have the ability to view/edit information in VTrckS?
- Will the Organizational Change Management (OCM) team look at the paperwork generated during the grant process that outlines the personnel responsibilities within the grantee office?
Subject: Limit of VTrckS users and who will have access
Q: Is there any limit to the number of VTrckS users at each grantee location? Will grantee field staff have the ability to view/edit information in VTrckS?
A: Yes, there is a limit. CDC will determine optimal number of licenses for each grantee as implementation commences.
Subject: Personnel responsibilities within grantee office
Q: Will the Organizational Change Management (OCM) team look at the paperwork generated during the grant process that outlines the personnel responsibilities within the grantee office?
A: Yes, we will be looking at these grants as input to defining the roles within the grantee office.
Subject: Provider roles in VTrckS
Q: Will providers be assigned multiple roles in VTrckS?
A: No, only one role will be created for providers and will encompass all functions needed at the provider location (order entry, accountability data entry, etc.).
Subject: Standard roles for grantees
Q: Is there a standard set of VTrckS roles that all grantees will use?
A: Yes. We are developing a standard set of roles, and all grantees will map each individual staff person to the roles needed to perform their duties.
Subject: Add or change user's role
Q: If we need to add a person or change a VTrckS user’s role(s), how will we be able to do this?
A: To request that the individual user’s security profile be added/changed, grantees should submit a VTrckS User Access Form via email to the Vaccine Order Management Contact Center at vaccineordermgmt@cdc.gov.
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Contact VTrckS
For VTrckS users:
Email: Vaccine Order Management Contact Center, or
Call: 1-877-878-6247
Contact Us:
- Centers for Disease Control and Prevention
1600 Clifton Rd
Atlanta, GA 30333 - 800-CDC-INFO
(800-232-4636)
TTY: (888) 232-6348 - New Hours of Operation
8am-8pm ET/Monday-Friday
Closed Holidays - cdcinfo@cdc.gov