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Toeing the line on standards

Posted 9/24/2012 Email story   Print story

    


Commentary by Master Sgt. Edward A. Dierkens
30th Intelligence Squadron


9/24/2012 - LANGLEY AIR FORCE BASE, Va. (AFNS) -- For the past four years of my career, as a first sergeant, I have heard the words, "But Shirt, he's a good guy," far too many times.

Whether it was for a failed physical training test or substandard performance of noncommissioned officer responsibilities, the same statement would pop up time and again.

One would think these words would have been uttered by a young NCO, or maybe even a young officer; but more often than not, these words were coming from seasoned NCOs and senior NCOs as well as the occasional officer. Usually, the next phrase would be, "But we don't want to hurt their career," which is almost just as frustrating.

It's all about the standards for 99 percent of what I have seen relating to commander-worked issues for the past four years. The one percent is usually the outlier, the very extreme situation where myriad things came together to form a perfect storm in which the service member could not prevent what was happening. However, the vast majority is the part that interests me most and how we hold service members accountable for their actions in accordance with the standards.

The first part of the problem is remembering the standards.

The Air Force asks its Airmen to be phenomenal, in accordance with AFI 36-2618, "The Enlisted Force Structure," which states we are Airmen first, specialists second. There are times when Airmen forget this notion and think that all that is sacred is the mission, many times at the expense of other Airmen and their families. The half hour it takes to conduct a formal feedback, or the five minutes it takes to sit down and ask their subordinates how they are doing or how was your weekend is something often taken for granted. How do we hold supervisors accountable for not fulfilling their responsibilities as NCOs and senior NCOs? My blood pressure goes up a tick when I hear the words, "But he is a good Airman," to which I rebut, "No, he is a good worker. If he were a good Airman, we would not be talking about what he did wrong but rather the great things he is doing."

When do we say, "Now it's time to hold you accountable"?

For some supervisors, the time to hold their Airmen accountable doesn't come because they view it as hurting the Airman's career. They do not acknowledge the corrosive effects it has on the Airmen who are doing everything right all the time, those Airmen who are "truly among the best," as our performance reports reflect. This is a huge disservice to those that are getting it done every day. Not to mention, it's not us who are hurting their career. Ultimately, it's them. So how do you get someone to see the big picture? Sometimes getting people to realize that not everyone is a "5" takes some work.

In addition to job performance, another frequently worked issue is fitness.

Somewhere along the line, many supervisors seem to have forgotten physical fitness is a standard. AFI 36-2905, "Fitness Program," states this fact as well as block three on all enlisted performance reports. The easy part of this standard is that the Air Force has taken all subjectivity out of it with the "Meets or Does Not Meet" options when the performance report closes out. The only problem with that is what do you do when there are one, two, or maybe even three failures in a twelve month period, then the member passes before an EPR closes out? How does that get documented? What exactly is the standard? Table A19.1, AFI 36-2905, has a guideline on what commanders could impose at each failure, but it is an illustrative table only, not binding.

Many discussions surface in which people think since block three on the performance report references fitness, it is, therefore, the only place where such ratings should be captured. In reality, the enlisted performance reports have several sections that should also be considered when dealing with fitness to include leadership, followership, mentorship and readiness. That being said, it would be very difficult to let fitness dwell in box three alone. Imagine for a moment that you are the young Airman, and your supervisor or mentor is the one not meeting the standard.

How would that make you feel?

Or imagine you're the Airman who has to deploy on short notice because one of your peers has failed again and cannot deploy due to a control-roster action. Meanwhile, this Airman may be intent on passing his next assessment before his next performance report closes out knowing full well there won't be any markdowns.

"But Shirt, it's only PT," doesn't seem to fit, does it?

More often than not, a closed door mentorship session on holding our Airmen accountable for their actions across the unit is all it will take to get a supervisor to realize that a mark down is the right thing to do.

It's not a career killer, the Airman can recover, and at this point and time they are not truly among the best.

Moreover, first sergeants are in the business of taking care of people, not just the ones getting in trouble, but the shiny pennies as well. Not giving a deserving member a markdown is disrespectful to the folks that are taking care of business every single day. Unfortunately, there isn't a cookie cutter approach to how leadership at any level will handle any given situation, but if we cherish our Air Force standards and hold people accountable for their actions, everyone will be taken care of in the end.



tabComments
9/27/2012 12:37:37 PM ET
I like and agree with the artical but like many others I worked during the VietNam era where many young people came in for 4 years and just wanted to serve their time and get out. Many did not want to work hard or serve more than 8 hours a day 5 days a week regardless of the needs. I tried to come up with goals that could help get the job of engine and aircraft support while reducing the hours required to work. I did not always achieve that goal on a weekly or monthly goal but I did manage to make all the people who worked for me understand that we had to be a team who not only did their job to the best of their ability but learned the easier parts of other specilties so they could help out when needed so as a team we could party hard and get the time to play as a team rather than as a one person goal which never works. Yes there was those who did not make it as a team member and sadly we had to eliminate them using the UCMJ after them loosing stripes and officers were not exempt but a
SNCO Ret 89, Ohio
 
9/27/2012 7:42:29 AM ET
A large portion of the AF do not make it a career and NCOs must adjust to managing a short term workforce with high turnover. To many young Airmen being an Airman ends when the work shift is over much like a civilian job. I remember our unit ordered a Saturday shift due to ops tempo and one of my Airman objected saying that they cannot make us work Saturdays. I apparently had missed making sure that my Airman understood the expectations and demands of being in the AF. When it comes to accountability we must support the division of authority. An NCO can be friendly without being friends with their Airmen. If the standards are set and proper leadership applied the Airman chooses how to behave. As for the long termers honestly reporting the Airmans behavior against standards is not hurting their career. A marginal Airman if not corrected will become a marginal NCO who will raise marginal Airmen.
Ret Sarge, OH
 
9/26/2012 4:15:01 PM ET
But Shirt I agree with you. It is past time to not do what you have outlined in this article. In my experience as a Sq Supt it was the same NCOsSNCOs and quite often FGOs who made those statements. However I will offer one word of caution to those who read this article. Remember that a one-size fits all approach to disciplineEPR ratings is not always best. Occassionally people just have bad days both in the workcenter and on the track. Get to know your people so you can make the tough call.
A SMSgt, A Your Base
 
9/26/2012 8:53:10 AM ET
I've spent many years in the DCGS community and I know the MSgt that wrote the article. He and the former shirt in their sister SQ who is now a SMSgt are quite fair when it comes to the Airmen or NCOs under their care. BUT this was not always the case. I've seen the Project Airmen that seem to have one slip up and from now on get the microscope treatment until leadership sees a chance to pounce. I've seen a MSgt who showed intense favoritism and an equally bad discriminatory personality and the ones with the power to do something about it only stood by and watched him sew on SMSgt. I honestly think that the majority of SQ leadership, I imagine its' AF wide, spend little to no time listening to front-line supervisors in their office VIA a one-on-one conversation to know what's really happening on the watch floor.
DCGS survivor, conus
 
9/26/2012 8:48:00 AM ET
With all due respect nobody is going to care how good of Airmen we are if we lose the next war.
Some Senior Airman, Somewhere in Mississippi
 
9/26/2012 4:17:42 AM ET
Agree with Arctic Warrior only many military personnel don't even drop their integrity once they're outside the gate... it punches out at 1631. My guess is more than half of our armed forces work with the what happens off duty stays off duty mentality.
Stuart, Planet Earth
 
9/25/2012 4:08:58 PM ET
Well well written article Shirt The unfortunate part is that many of today's Airmen think mission is all there is to being an Airman. We need to get back to basics and educate our personnel as they progress through the ranks on what it means to be an Airman. It's much more than just taking care of operations in theater. Thanks for providing some focus on what every leader should strive to accomplish every day...take care of your people recognize them but also hold them accountable. I can't tell you how many times I've had Airmen thank me later in their careers for holding them to the standard. It really does matter. And like you said if we let the 1pct slide on standards what does that say to the 99pct?
Retired MSgt, Langley AFB VA
 
9/25/2012 3:32:07 PM ET
My problem is that too many people in the Air Force forget that our own people are not the bad guys. We are supposed to be fighting against terrorists, not ourselves. So don't pat yourself on the back too hard for standards and discipline towards young Airman who agreed to fight this war with us and are sacrificing every day.
SSgt Dixon, Tyndall AFB
 
9/25/2012 2:25:05 PM ET
Unfortunately, integrity is nothing more than a buzzword. Don't believe me? Observe the behaviors of our military personnel once they're outside the gate.
Arctic Warrior, Colorado Springs
 
9/25/2012 11:12:30 AM ET
Unfortunately, I have seen supervisors at all levels who didn't have the professionalism and/or personal integrity to use the existing EPR/OPR system to accurately document a person's performance. Integrity First is still a Core Value. We don't need a new EPR/OPR system, we need honest leaders who evlauate fairly against set standards.
Former Diamond, Alabama
 
9/25/2012 10:24:19 AM ET
Great Article... But what really sucks, when we do enforce these standards doing our jobs as NCOs and SNCOs - the Airman but more likely NCOs, cry and complain that they are being picked on blah blah blah and then we have to deal with IG complaints and investigations like we did something wrong. Dealing with this now - and it baffels me
SMSgt Chip Coleman, Randolph AFB
 
9/25/2012 10:05:20 AM ET
Agree with the article and wish there was a reset button where we all could start off on the same page. Another not mentioned fact is when the Shiny Pennies are given more and more work burdening them until they have no time to do their original specialty. Documenting miscues in an Airman's career is needed badly. We as an Air Force would be much better off if we let Airman worry about how their careers unfold based on their own actions and love for our Air Force rather than making sure not to hurt their careers because they simply don't care 100 percent of the time. Give it your all and if you can't there's steps we as an Air Force can take to make sure we try to get you on track if that fails there's the other option of getting out.
JF, CONUS
 
9/25/2012 9:58:30 AM ET
The shirt is correct it is hard to hold someone you work with every day accountable for their actions. As I young SSgt it was difficult for me to do so. However once I started seeing the effects on the other airmen in the office and the time it was taking for me to work through the issues caused by that individuals behavior holding them accountable become the only right answer. It is hard to watch someone you are supposed to be training to be a great airmen get an Art. 15 or discharged but it is even more difficult to try to enforce any kind of standards on a work center then you let the nice guy slide because you don't want to hurt their career. Discipline Standards are there for a reason. Also if we follow progressive discipline the airmen has a chance to correct their actions before it really should to hurt their career. One last thought if we are running fitness programs correctly it shouldn't be a surprise that airmen snuffy failedpassed their test. As NCOs we s
MSgt G, Randolph AFB
 
9/24/2012 10:17:37 PM ET
This is rather surprising to read since the folks in the DCGS community are more than eager to destroy subordinates' careers.
Sgt been there done that, on a watchfloor somewhere
 
9/24/2012 8:42:13 PM ET
What message does it send when we treat the less than stellar Airmen exactly the same way we treat those who work their butts off and do the right things every day? We owe it to our folks to meet the standards ourselves and uphold them in our subordinates. We are not killing someone's career when we administer disciplinary action. They committed career suicide. We are just documenting cuase of death.
KM, OCONUS
 
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