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Naval Medical Center Portsmouth, VA 
620 John Paul Jones Circle
Portsmouth, VA 23708-2197
Phone: 757-953-5000; DSN: 377-5000

Naval Medical Center Portsmouth

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Naval Medical Center Portsmouth > Pages > feedback.aspx  

Customer Feedback 

Naval Medical Center Portsmouth > Customer Feedback
 

CONCERNS / COMPLIMENTS / FEEDBACK / SAFETY ISSUES

We welcome your comments. In order for us to provide the service you deserve, your comments are vital to our mission. 
The hyperlinks provided below will allow you to email the respective department

FRAUD / WASTE / ABUSE / MISMANAGEMENT HOTLINE

 

The BUMED Hotline Program was designed to strengthen and focus efforts to combat fraud, waste and mismanagement by providing an alternative method to the normal chain of command when it has been unresponsive or the complainant fears reprisal resulting from the submission of his or her allegations.  It is Navy Medicine's policy to demand and enforce the highest ethical standards from its members, fairly and efficiently manage its resources and people, and exercise a fiduciary responsibility over the taxpayers' dollars. The use of the Hotline Program is encouraged to identify problems in these areas so they can be swiftly corrected.

 To report FRAUD / WASTE / ABUSE / MISMANAGEMENT ... Click here

To REPORT Reprisal complaints... Click here

 HOTLINE Poster

Link to the NAVAL INSPECTOR GENERAL HOME PAGE


... to report SAFETY CONCERN / ISSUE... Click here.

If you believe that a violation of Safety or Health Standards has occured in which constitutes a Safety or Health Hazard at this command, please email your comments to the Safety Office, or call 953-5826


... to file a COMPLIMENT for a staff member or the SERVICE that you received... Click here

Have you had service from a staff member or department that you feel was exceptional? If so, please let us know who or what department/clinic provided the service. A good comment goes a long way and rest assured your comment will get to the person or department mentioned. Good comments create smiles, and smiles create continued good service. Please let us know if you receive service that goes beyond what you have expected.


... to fIle a CONCERN with Customer Services... Click here.

If you encounter any unpleasantness from a staff member or department/clinic, we need to know immediately. We cannot provide the best customer service to you without your comments. Once again, please be as specific as possible and include names if possible, and we will take corrective action promptly.


... to report a HIPAA Privacy Violation. Click here.

The HIPAA Privacy Rule creates national standards to protect individuals' medical records and other personal health information and to give patients more control over their health information. It sets limits on the use and release of health records. It establishes safeguards that providers and health plans must implement to protect the privacy of health information. The Privacy Rule provides that, in general, a covered entity may not use or disclose an individual's healthcare information without permission except for treatment, payment, or healthcare operations. The rule also provides for reduced compliance for plans that share limited information with the plan sponsor. Other related regulations provide requirements for the security of health information; national standards for electronic healthcare transactions; and national identifiers for providers, health plans, and employers.



... to comment on our WEBSITE (Internet or Intranet)... Click here.

We maintain over 10,000 web pages and documents on the INTERNET/INTRANET Web sites. The majority of changes concern phone numbers, office hours of operations, locations, directions, etc... If you find erroneous information, please let us know by providing us with the URL (http://address...) of the web page in error, and describe the error. Also, we are always introducing new ideas. If you would like to see some specific type of web functions or options that will help you navigate the web or would make the pages more useful, your comments are appreciated.


... to comment on our PHARMACY Department... Click here.

Tell us what you think about our Pharmacy web pages, our refill operations, or anything else that comes to mind. We welcome all of your comments and suggestions. This also includes any Pharmacy operations at any of our outlying clinics.


... to comment on our HOUSEKEEPING / CLEANLINESS... Click here.

In an effort to better assess our current housekeeping situation, Facilities Management Department has implemented a new procedure
for contacting us with your concerns, problems or praises about housekeeping in any area of the hospital complex. You can simply send an e-mail to our housekeeping address and we will notify the contractor of you concern.  This will enable us to better communicate with the contractor and our customers as well as to quickly resolve any problems you encounter. 


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