Did you know that we receive more claims and calls during the first three months of each year? It’s true. The first three months of every year are always our busiest months. During this time we are processing the end of year retirements and all changes and additions to healthcare due to our annual open season.
And chances are pretty strong that you are trying to process your paperwork for taxes and other financial transactions, too. If you have tried to contact us recently, you may have received a busy signal. We are currently experiencing a large call volume and an increase in claims as a result of our busy season, but we want to help you with your needs.
We are doing everything we can to improve service to you. In an effort to serve you better, we have authorized overtime for our current specialists and will continue to do so this year.
Here's a hint: The best times to reach us are first thing in the morning as we open at 7:30am EST, or Thursdays and Fridays in the afternoon. Our number is 888-767-6738 but you may also contact us via email at retire@opm.gov.
We are confident that we will decrease our call and claim volume. In the meantime, our commitment and service to you is our highest priority and we thank you for your patience.