- Career Central
- Career Resource Links
- HR Contact Information
- HR FAQs
- Coast Guard Family Campaign
- Assistant Commandant's Biography (CG-1)
- Flag Voice
- Mission Support
- Associations: Coast Guard and Military
- Media: Coast Guard, Military and Government-related
Security Levels
New Employee Assistance Program (EAP) –
Welcome to the CG Support (CG SUPRT) Program
FLAG VOICE 348
I am pleased to announce that on 1 May 2012 we will launch our new
employee assistance program - CG Support (CG SUPRT).
CG SUPRT will replace the existing EAP program, including WorkLife4You
services. Our current EAP contract will expire on 30 April 2012, and all
existing cases are being transferred to the new contractor, ValueOptions,
Inc. All contact information related to the old program, including its phone
number and website, will be changed to reflect the new service provider.
The Health, Safety and Work-Life (HSWL) community is fully committed to
providing the best individual and family support services. The CG SUPRT
Program represents an extraordinary opportunity for eligible members to get
help with the challenges we all face in life, whether at work or at home. I
cannot urge you strongly enough to encourage your staffs to take full
advantage of these helpful services and engage with the program early,
before a problem or concern worsens or becomes a crisis.
CG SUPRT Program services will cover the following groups of people:
a. Active duty members, members of the selected reserve (SELRES), and
respective family members enrolled in DEERS,
b. Civilian employees and family members within their immediate household,
c. Dependent family members of deceased CG employees for up to 6 months
after the member’s death.
The CG SUPRT call center will begin accepting calls on 1 May 2012. To access
CGSUPRT, members should call the toll free number 855-CGSUPRT
(855-247-8778), TTY- 855-444-8724, or go to the website at
www.CGSUPRT.com.
CGSUPRT will offer the following services:
a. Face-to-face and telephonic non-medical counseling for individuals with a
wide variety of psychological/life challenges (up to 12 sessions);
b. Telephonic assistance, consultation, and referral for a broad range of
life events that individuals may need assistance with (e.g., childcare,
eldercare, college funding, and moving, etc.);
c. Telephonic consultation for supervisors and commands regarding issues
that may be negatively impacting their employees/unit;
d. Telephonic health coaching and information for a broad range of health
issues such as smoking, weight management, and stress reduction (up to 12
sessions);
e. Education and self-assessment tools on a broad range of behavioral,
psychological, and life event topics;
f. Assistance with critical incident responses;
g. Prevention and awareness activities;
h. Financial and legal assistance (30 minutes with qualified professionals);
and,
i. Tax preparation assistance.
Many of the above services will be enhancements from the previous EAP. Most
notably, SELRES and their families are now fully covered, telephonic health
coaching services are now included, the number of face-to-face counseling
sessions available has increased from 6 to 12, and tax preparation
assistance will now be available. The CG SUPRT Program, as was the case with
our previous EAP, remains confidential within the limits of applicable laws
and regulations. Confidentiality procedures, including limitations, will be
explained to the client when services commence.
I ask each of you to please pass this information on to those commands and
staffs under your purview, and to encourage Commanding Officers (CO) and
Officers-in-Charge (OIC) to ensure that information about CG SUPRT is passed
to each member of their command and their family members.
Questions related to this program may be directed to our Employee Assistance
Program Manager, Ms. Lisa Teems in COMDT (CG-1112). She may be reached at
202-475-5157 or by email at Lisa.A.Teems@uscg.mil. In her absence, you
can contact either CDR Matt Kleiman at 202-475-5155 or by email at
Matthew.E.Kleman@uscg.mil, or Mr. Bob Skewes at 202-475-5140 or by email at
Robert.L.Skewes@uscg.mil.
In addition, service delivery questions can be addressed to CDR Jerry
Mahlau-Heinert at the HSWL Service Center. He can be reached at 757-628-4795
or Jerry.L.Mahlau-Heinert@uscg.mil. Finally, our Employee Assistance Program
Coordinators (EAPC) at each Health, Safety, and Work Life Regional Practice
are available to provide additional information on this and related matters.
To reach them, members may call 1-800-872-4957, and follow the prompts.
An
ALCOAST message providing additional information on this new program will
be released on 30 April 2012.
Regards,
Curtis B. Odom
Curtis B. Odom
Acting Assistant Commandant for Human Resources
Issue date: 4/27/12
Adobe Acrobat Reader (PDF)