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Occupational Employment and Wages, May 2011
43-0000 Office and Administrative Support Occupations (Major Group)
This major group comprises the following occupations:
First-Line Supervisors of Office and Administrative Support Workers ;
Switchboard Operators, Including Answering Service ;
Telephone Operators ;
Communications Equipment Operators, All Other ;
Bill and Account Collectors ;
Billing and Posting Clerks ;
Bookkeeping, Accounting, and Auditing Clerks ;
Gaming Cage Workers ;
Payroll and Timekeeping Clerks ;
Procurement Clerks ;
Tellers ;
Brokerage Clerks ;
Correspondence Clerks ;
Court, Municipal, and License Clerks ;
Credit Authorizers, Checkers, and Clerks ;
Customer Service Representatives ;
Eligibility Interviewers, Government Programs ;
File Clerks ;
Hotel, Motel, and Resort Desk Clerks ;
Interviewers, Except Eligibility and Loan ;
Library Assistants, Clerical ;
Loan Interviewers and Clerks ;
New Accounts Clerks ;
Order Clerks ;
Human Resources Assistants, Except Payroll and Timekeeping ;
Receptionists and Information Clerks ;
Reservation and Transportation Ticket Agents and Travel Clerks ;
Information and Record Clerks, All Other ;
Cargo and Freight Agents ;
Couriers and Messengers ;
Police, Fire, and Ambulance Dispatchers ;
Dispatchers, Except Police, Fire, and Ambulance ;
Meter Readers, Utilities ;
Postal Service Clerks ;
Postal Service Mail Carriers ;
Postal Service Mail Sorters, Processors, and Processing Machine Operators ;
Production, Planning, and Expediting Clerks ;
Shipping, Receiving, and Traffic Clerks ;
Stock Clerks and Order Fillers ;
Weighers, Measurers, Checkers, and Samplers, Recordkeeping ;
Executive Secretaries and Executive Administrative Assistants ;
Legal Secretaries ;
Medical Secretaries ;
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive ;
Computer Operators ;
Data Entry Keyers ;
Word Processors and Typists ;
Desktop Publishers ;
Insurance Claims and Policy Processing Clerks ;
Mail Clerks and Mail Machine Operators, Except Postal Service ;
Office Clerks, General ;
Office Machine Operators, Except Computer ;
Proofreaders and Copy Markers ;
Statistical Assistants ;
Office and Administrative Support Workers, All Other*
National estimates for this occupation
Industry profile for this occupation
Geographic profile for this occupation
National estimates for this occupation: Top
Employment estimate and mean wage estimates for this major group:
| Employment (1) |
Employment
RSE (3) |
Mean hourly
wage |
Mean annual
wage (2) |
Wage RSE (3) |
| 21,384,330 |
0.2 % |
$16.40 |
$34,120 |
0.1 % |
Percentile wage estimates for this major group:
| Percentile |
10% |
25% |
50%
(Median) |
75% |
90% |
| Hourly Wage |
$9.13 |
$11.43 |
$15.02 |
$20.00 |
$25.90 |
| Annual Wage (2) |
$18,980 |
$23,760 |
$31,250 |
$41,590 |
$53,880 |
Industry profile for this occupation: Top
Industries with the highest published employment and wages for this occupation are provided.
For a list of all industries with employment in this occupation, see the Create Customized Tables function.
Industries with the highest levels of employment in this occupation:
| Industry |
Employment (1) |
Percent of industry employment |
Hourly mean wage |
Annual mean wage (2) |
| Depository Credit Intermediation |
1,064,270 |
62.14 |
$15.36 |
$31,950 |
| Local Government (OES Designation) |
1,049,650 |
19.00 |
$17.52 |
$36,450 |
| Offices of Physicians |
819,970 |
34.98 |
$15.64 |
$32,520 |
| General Medical and Surgical Hospitals |
729,710 |
14.05 |
$16.29 |
$33,890 |
| Employment Services |
664,140 |
22.51 |
$14.53 |
$30,220 |
Industries with the highest concentration of employment in this occupation:
| Industry |
Employment (1) |
Percent of industry employment |
Hourly mean wage |
Annual mean wage (2) |
| Postal Service |
552,480 |
85.21 |
$24.66 |
$51,300 |
| Depository Credit Intermediation |
1,064,270 |
62.14 |
$15.36 |
$31,950 |
| Business Support Services |
486,820 |
59.73 |
$14.21 |
$29,560 |
| Freight Transportation Arrangement |
100,130 |
56.99 |
$18.92 |
$39,350 |
| Activities Related to Credit Intermediation |
140,560 |
54.03 |
$16.00 |
$33,270 |
Top paying industries for this occupation:
| Industry |
Employment (1) |
Percent of industry employment |
Hourly mean wage |
Annual mean wage (2) |
| Postal Service |
552,480 |
85.21 |
$24.66 |
$51,300 |
| Support Activities for Water Transportation |
10,980 |
12.16 |
$23.85 |
$49,620 |
| Natural Gas Distribution |
28,060 |
25.87 |
$23.02 |
$47,880 |
| Pipeline Transportation of Natural Gas |
2,370 |
8.72 |
$22.67 |
$47,160 |
| Securities and Commodity Exchanges |
1,340 |
18.66 |
$22.52 |
$46,850 |
Geographic profile for this occupation: Top
States and areas with the highest published employment, location quotients, and wages for this occupation are provided.
For a list of all areas with employment in this occupation, see the Create Customized Tables function.
States with the highest employment level in this occupation:
| State |
Employment (1) |
Employment per thousand jobs |
Location quotient (9) |
Hourly mean wage |
Annual mean wage (2) |
| California |
2,416,400 |
172.12 |
1.03 |
$18.35 |
$38,160 |
| Texas |
1,777,420 |
172.49 |
1.03 |
$15.82 |
$32,900 |
| New York |
1,531,560 |
181.73 |
1.09 |
$18.09 |
$37,630 |
| Florida |
1,342,490 |
187.72 |
1.13 |
$15.07 |
$31,340 |
| Pennsylvania |
953,060 |
171.75 |
1.03 |
$16.39 |
$34,090 |
States with the highest concentration of jobs and location quotients in this occupation:
| State |
Employment (1) |
Employment per thousand jobs |
Location quotient (9) |
Hourly mean wage |
Annual mean wage (2) |
| Florida |
1,342,490 |
187.72 |
1.13 |
$15.07 |
$31,340 |
| Utah |
212,430 |
182.19 |
1.09 |
$14.75 |
$30,680 |
| New York |
1,531,560 |
181.73 |
1.09 |
$18.09 |
$37,630 |
| Arizona |
423,560 |
177.95 |
1.07 |
$16.31 |
$33,920 |
| New Jersey |
668,920 |
177.37 |
1.06 |
$17.70 |
$36,810 |
Top paying States for this occupation:
| State |
Employment (1) |
Employment per thousand jobs |
Location quotient (9) |
Hourly mean wage |
Annual mean wage (2) |
| District of Columbia |
87,690 |
136.01 |
0.82 |
$22.15 |
$46,070 |
| Connecticut |
267,420 |
166.22 |
1.00 |
$19.07 |
$39,660 |
| Alaska |
53,320 |
170.24 |
1.02 |
$18.93 |
$39,380 |
| Massachusetts |
495,490 |
156.95 |
0.94 |
$18.85 |
$39,210 |
| California |
2,416,400 |
172.12 |
1.03 |
$18.35 |
$38,160 |
Metropolitan areas with the highest employment level in this occupation:
| Metropolitan area |
Employment (1) |
Employment per thousand jobs |
Location quotient (9) |
Hourly mean wage |
Annual mean wage (2) |
| New York-White Plains-Wayne, NY-NJ Metropolitan Division |
923,610 |
182.46 |
1.09 |
$19.16 |
$39,860 |
| Los Angeles-Long Beach-Glendale, CA Metropolitan Division |
708,810 |
185.42 |
1.11 |
$18.06 |
$37,570 |
| Chicago-Joliet-Naperville, IL Metropolitan Division |
570,010 |
159.10 |
0.95 |
$17.34 |
$36,070 |
| Houston-Sugar Land-Baytown, TX |
423,800 |
166.09 |
1.00 |
$16.75 |
$34,840 |
| Atlanta-Sandy Springs-Marietta, GA |
406,910 |
182.63 |
1.10 |
$16.59 |
$34,500 |
| Dallas-Plano-Irving, TX Metropolitan Division |
375,960 |
183.85 |
1.10 |
$16.95 |
$35,250 |
| Philadelphia, PA Metropolitan Division |
326,280 |
179.77 |
1.08 |
$18.08 |
$37,610 |
| Washington-Arlington-Alexandria, DC-VA-MD-WV Metropolitan Division |
323,500 |
140.01 |
0.84 |
$19.51 |
$40,590 |
| Phoenix-Mesa-Glendale, AZ |
310,060 |
182.53 |
1.09 |
$16.81 |
$34,950 |
| Minneapolis-St. Paul-Bloomington, MN-WI |
271,710 |
158.78 |
0.95 |
$17.73 |
$36,870 |
Metropolitan areas with the highest concentration of jobs and location quotients in this occupation:
| Metropolitan area |
Employment (1) |
Employment per thousand jobs |
Location quotient (9) |
Hourly mean wage |
Annual mean wage (2) |
| Johnson City, TN |
15,760 |
205.08 |
1.23 |
$13.63 |
$28,360 |
| Nassau-Suffolk, NY Metropolitan Division |
246,200 |
203.62 |
1.22 |
$18.29 |
$38,030 |
| Miami-Miami Beach-Kendall, FL Metropolitan Division |
198,830 |
203.36 |
1.22 |
$15.42 |
$32,060 |
| Laredo, TX |
17,580 |
202.30 |
1.21 |
$12.92 |
$26,880 |
| Jacksonville, FL |
115,400 |
200.90 |
1.21 |
$15.58 |
$32,410 |
| Salt Lake City, UT |
119,880 |
199.00 |
1.19 |
$15.25 |
$31,710 |
| Macon, GA |
18,220 |
198.76 |
1.19 |
$14.45 |
$30,060 |
| Palm Coast, FL |
3,480 |
198.11 |
1.19 |
$12.95 |
$26,940 |
| Lewiston-Auburn, ME |
9,150 |
197.38 |
1.18 |
$14.44 |
$30,040 |
| Fort Lauderdale-Pompano Beach-Deerfield Beach, FL Metropolitan Division |
136,900 |
196.76 |
1.18 |
$15.61 |
$32,480 |
Top paying metropolitan areas for this occupation:
| Metropolitan area |
Employment (1) |
Employment per thousand jobs |
Location quotient (9) |
Hourly mean wage |
Annual mean wage (2) |
| San Francisco-San Mateo-Redwood City, CA Metropolitan Division |
154,110 |
160.58 |
0.96 |
$21.68 |
$45,100 |
| San Jose-Sunnyvale-Santa Clara, CA |
120,410 |
137.39 |
0.82 |
$21.36 |
$44,430 |
| Bridgeport-Stamford-Norwalk, CT |
71,190 |
173.65 |
1.04 |
$20.34 |
$42,310 |
| Oakland-Fremont-Hayward, CA Metropolitan Division |
157,770 |
165.68 |
0.99 |
$20.29 |
$42,200 |
| Boston-Cambridge-Quincy, MA NECTA Division |
266,100 |
158.79 |
0.95 |
$19.99 |
$41,570 |
| Washington-Arlington-Alexandria, DC-VA-MD-WV Metropolitan Division |
323,500 |
140.01 |
0.84 |
$19.51 |
$40,590 |
| Fairbanks, AK |
6,170 |
174.82 |
1.05 |
$19.19 |
$39,920 |
| New York-White Plains-Wayne, NY-NJ Metropolitan Division |
923,610 |
182.46 |
1.09 |
$19.16 |
$39,860 |
| Trenton-Ewing, NJ |
39,750 |
183.65 |
1.10 |
$19.15 |
$39,840 |
| New Haven, CT |
45,180 |
169.79 |
1.02 |
$19.07 |
$39,670 |
Nonmetropolitan areas with the highest employment in this occupation:
| Nonmetropolitan area |
Employment (1) |
Employment per thousand jobs |
Location quotient (9) |
Hourly mean wage |
Annual mean wage (2) |
| Kansas nonmetropolitan area |
57,940 |
152.15 |
0.91 |
$13.32 |
$27,710 |
| Eastern Texas nonmetropolitan area |
41,390 |
149.43 |
0.90 |
$13.62 |
$28,340 |
| Balance of Lower Peninsula of Michigan nonmetropolitan area |
40,140 |
145.60 |
0.87 |
$14.51 |
$30,190 |
| Other North Carolina nonmetropolitan area |
38,330 |
131.26 |
0.79 |
$14.41 |
$29,960 |
| Other Ohio nonmetropolitan area |
37,140 |
139.63 |
0.84 |
$14.01 |
$29,140 |
Nonmetropolitan areas with the highest concentration of jobs and location quotients in this occupation:
| Nonmetropolitan area |
Employment (1) |
Employment per thousand jobs |
Location quotient (9) |
Hourly mean wage |
Annual mean wage (2) |
| New Shoreham Town, Rhode Island nonmetropolitan area |
130 |
272.65 |
1.64 |
$13.68 |
$28,460 |
| South Western Utah nonmetropolitan area |
4,040 |
192.42 |
1.15 |
$12.84 |
$26,700 |
| Southeast Alaska nonmetropolitan area |
6,250 |
178.53 |
1.07 |
$18.35 |
$38,170 |
| North Missouri nonmetropolitan area |
15,620 |
178.01 |
1.07 |
$12.48 |
$25,960 |
| Western Nebraska nonmetropolitan area |
13,450 |
172.22 |
1.03 |
$12.82 |
$26,660 |
Top paying nonmetropolitan areas for this occupation:
| Nonmetropolitan area |
Employment (1) |
Employment per thousand jobs |
Location quotient (9) |
Hourly mean wage |
Annual mean wage (2) |
| Los Alamos County, New Mexico nonmetropolitan area |
1,690 |
105.99 |
0.64 |
$22.71 |
$47,230 |
| Railbelt / Southwest Alaska nonmetropolitan area |
10,630 |
148.08 |
0.89 |
$19.21 |
$39,950 |
| Nantucket Island and Martha's Vineyard nonmetropolitan area |
2,200 |
159.01 |
0.95 |
$18.60 |
$38,690 |
| North Central Massachusetts nonmetropolitan area |
3,190 |
146.77 |
0.88 |
$18.52 |
$38,520 |
| Southeast Alaska nonmetropolitan area |
6,250 |
178.53 |
1.07 |
$18.35 |
$38,170 |
About May 2011 National, State, Metropolitan, and Nonmetropolitan Area Occupational Employment and Wage Estimates
These estimates are calculated with data collected from employers in all industry sectors, all metropolitan and nonmetropolitan areas, and all states and the District of Columbia.
The percentile wage estimate is the value of a wage below which a certain percent of workers fall.
The median wage is the 50th percentile wage estimate--50 percent of workers earn less than the median and 50 percent of workers earn more than the median.
More about percentile wages.
(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.
(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours;
for those occupations where there is not an hourly mean wage published, the annual wage has been directly calculated from the reported survey data.
(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.
(9) The location quotient is the ratio of the area concentration of occupational employment to the national average concentration.
A location quotient greater than one indicates the occupation has a higher share of employment than average, and a location quotient less than one indicates the occupation is less prevalent in the area than average.
Other OES estimates and related information:
May 2011 National Occupational Employment and Wage Estimates
May 2011 State Occupational Employment and Wage Estimates
May 2011 Metropolitan and Nonmetropolitan Area Occupational Employment and Wage Estimates
May 2011 National Industry-Specific Occupational Employment and Wage Estimates
List of Occupations in SOC Code Number Order
List of Occupations in Alphabetical Order
Download May 2011 Occupational Employment and Wage Estimates in Zipped XLS files
Technical Notes
Last Modified Date: March 27, 2012
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