These individuals serve as initial points of contact to ensure appropriate responsiveness to concerns, including complaint counseling and the opportunity to resolve claims at the lowest level.
Zone | AOR | Name | Contact |
1 | Maine, Massachusetts, New Hampshire, Rhode Island, Vermont | Mr. Bill Cashman |
William.M.Cashman1@uscg.mil (617) 223-3143 |
2 | Connecticut, New Jersey, New York | Mr. Bradley Shaff |
Bradley.S.Shaff@uscg.mil (860) 701-6509 |
3 | Delaware, Maryland, Pennsylvania | Ms. Gloria Townes |
Gloria.M.Townes@uscg.mil (410) 762-6019 |
4 | Washington D.C. | Mr. Bradley Shaff (Acting) |
Bradley.S.Shaff@uscg.mil (860) 701-6509 |
5 | Virginia | Ms. Patricia Hill |
Patricia.C.Hill@uscg.mil (757) 628-4286 |
6 | Georgia, North Carolina, South Carolina | Mr. Linwood Outlaw |
Linwood.H.Outlaw@uscg.mil (252) 335-6651 |
7 | Florida, Puerto Rico, Europe, Bahrain | Ms. Laurene Gooch |
Laurene.K.Gooch@uscg.mil (305) 953-4656 |
8 | Alabama, Arkansas, Louisiana, Mississippi, Missouri, Tennessee, Kentucky | Mr. Vesone Dean |
Vesone.X.Dean@uscg.mil (504) 671-2043 |
9 | Colorado, Kansas, Nebraska, New Mexico, North Dakota, Oklahoma, South Dakota, Texas, Wyoming | Mr. James Ellison |
James.M.Ellison@uscg.mil |
10 | Illinois, Indiana, Iowa, Michigan, Minnesota, Ohio, West Virginia, Wisconsin | Ms. Kristin Damigella |
Kristin.A.Damigella@uscg.mil (216) 902-6457 |
11 | Arizona, California, Nevada, Utah | Ms. Trina Anderson |
Trina.Anderson@uscg.mil (510) 437-3859 |
12 | Alaska | Ms. Christa Foli |
Christa.J.Foli@uscg.mil (907) 463-2129 |
13 | Idaho, Montana, Oregon, Washington | Mr. Steven Horne |
Steven.M.Horne@uscg.mil (206) 220-7332 |
14 | Hawaii, Guam, Saipan, Japan | Ms. Gina Huck |
Gina.L.Huck@uscg.mil (808) 535-3210 |
Toll Free Number: 1(888) 992-7387 or (1-888 99 CRD USCG)