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Welcome to the Cost and Performance Management Online Help Desk.
This site is designed to help you quickly and efficiently answer questions and resolve issues related to ABC/M methodology, ABC/M technology tools, and Performance Metrics. There are a variety of ways to obtain support including Self-Help Support tools, E-mail Support Requests, and Telephone Support. All site material is regularly updated to provide solutions to the latest questions and issues encountered by Users.
If you are experiencing slower speeds using the Cognos Cost & Performance tools than you would like, sometimes a simple setting on your local computer can boost the speed
significantly.
View Prior Month's Tips
For difficult questions that are critical and require an immediate response we offer telephone support available from 10am - 3pm EST.
- Contact an ABC/M Subject Matter Expert to receive an immediate response to your question!
- Should be used to answer questions and address issues that are time sensitive, otherwise use E-mail support.
- Listing of ABC/M contacts providing telephone support.
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