MCR Resource Libraries Reference Continuity Service

The Resources Libraries located in the MidContinental Region provide reference services for Network members that need to temporarily close their library but need to continue to provide reference services to their patrons. Below is a list of Resource Libraries and a brief outline of some of the temporary reference services they provide to NN/LM MCR Network members.

Once you have identified a Resource Library that will meet your library's needs, your next step is to contact the authorized contact and begin discussing the details of your arrangements. There are some sample arrangement details you may view at by clicking here.

If you have any questions, you may contact your state liaison (Colorado, Kansas, Missouri, Nebraska, Utah, Wyoming) or contact John Bramble for further assistance

Colorado

Resource Library:	Health Sciences Library University of Colorado at Denver and Health Sciences Center
Website:	http://hsclibrary.uchsc.edu/
State(s) eligible for services	Colorado
Authorized Contacts:	Jerry Perry, Director (303) 724-2133 Melissa De Santis, Deputy Director (303) 724-1748
Hours available:	Monday - Friday 8:00am - 6:00pm
Response time to reference queries offered:
1. Normal or non Rush - (5-7 Business Days	Available
2. Rush - (next business day)	Available Note: Rush requests are within 3 working days
3. Urgent Patient Care - (2-4 hours)	Available
Professional Reference Service Level:
1. Library Professional*	Available
2. Paraprofessional with supervision	Unavailable
3. Paraprofessional WITHOUT supervision	Unavailable
Service Transactions:
1. Email	Unavailable
2. Telephone	Available
3. Other	Online form available
Billing Preferences:
1. Will Invoice	Unavailable
2. EFTS	Available
3. Other	n/a
Fee Schedule:	Normal or non-rush: 5-7 business days [consultation or professionally conducted search: base cost = $85 per hour] Rush: within 3 working days [base cost + $35] Urgent Patient Care: 2-4 hours [base cost + $35]

*Library professional reference services meet or exceeds the Medical Library Association's Policy Role of Expert Searching in Health Sciences Libraries

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Kansas

Resource Library:	A.R. Dykes Health Science Library University of Kansas Medical Center
Website:	http://library.kumc.edu/
State(s) eligible for services	Kansas
Authorized Contact:	Karen Coles Director (913) 588-7300
Hours available:	9:00am - 5:00pm
Response time to reference queries offered:
1. Normal or non Rush - (5-7 Business Days	Available
2. Rush - (next business day)	Available
3. Urgent Patient Care - (2-4 hours)	Available
Professional Reference Service Level:
1. Library Professional*	Available
2. Paraprofessional with supervision	Unavailable
3. Paraprofessional WITHOUT supervision	Unavailable
Service Transactions:
1. Email	Available
2. Telephone	Available
3. Other	Instant Messaging and FAX available
Billing Preferences:
1. Will Invoice	Available
2. EFTS	Unavailable
3. Other	n/a
Fee Schedule:	http://library.kumc.edu/ill/popupfees.html

*Library professional reference services meet or exceeds the Medical Library Association's Policy Role of Expert Searching in Health Sciences Libraries

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Missouri

Resource Library:	Becker Medical Library, Washington University School of Medicine
Website:	http://becker.wustl.edu
State(s) eligible for services:	Missouri
Authorized Contact:	Betsy Kelly Associate Director for Health Information Resources (314) 362-7080
Hours available:	Monday - Friday 9:00am - 5:00pm Excluding Holidays when library is closed
Response time to reference queries offered:
1. Normal or non Rush - (5-7 Business Days)	Available (Note: most reference questions will have a response within 24 hours)
2. Rush - (next business day)	Available excluding weekends or holidays when library is closed
3. Urgent Patient Care - (2-4 hours)	Available excluding weekends or holidays when library is closed
Professional Reference Service Level:
1. Library Professional*	Available
2. Paraprofessional with supervision	Available
3. Paraprofessional WITHOUT supervision	Not available
Service Transactions:
1. Email	Available
2. Telephone	Available
3. Other	Instant Messaging available
Billing Preferences:
1. Will Invoice	Available
2. EFTS	Unknown at this time
3. Other	n/a
Fee Schedule:	Will only bill for search requests for information about published literature. Will NOT bill when a search is done to discover an answer to a specific question.

*Library professional reference services meet or exceeds the Medical Library Association's Policy Role of Expert Searching in Health Sciences Libraries

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Nebraska

Resource Library:	Creighton University Health Sciences Library
Website:	http://www.creighton.edu/health/library
State(s) eligible for services	Colorado, Kansas, Missouri, Nebraska, Utah, Wyoming
Authorized Contact:	Jim Bothmer Assistant Vice President for Health Sciences and Director of the Health Sciences Library/Learning Resources Center (402) 280-5120
Hours available:	Monday - Thursday 7:30am - 10pm Friday 7:30am - 6p.m. F, Saturday 10am - 6pm Sat, Sunday 1:30pm - 10:00pm Excluding Holidays when library is closed
Response time to reference queries offered:
1. Normal or non Rush - (5-7 Business Days	Available
2. Rush - (next business day)	Available excluding holidays when library is closed
3. Urgent Patient Care - (2-4 hours)	Available excluding holidays when library is closed
Professional Reference Service Level:
1. Library Professional*	Available
2. Paraprofessional with supervision	Unavailable
3. Paraprofessional WITHOUT supervision	Unavailable
Service Transactions:
1. Email	Available
2. Telephone	Available
3. Other	Unavailable
Billing Preferences:
1. Will Invoice	Available
2. EFTS	Not available
3. Other	n/a
Fee Schedule:	Literature Search Request Form Will only bill for search requests for information about published literature or extensive reference questions Will NOT bill for general reference questions

*Library professional reference services meet or exceeds the Medical Library Association's Policy Role of Expert Searching in Health Sciences Libraries

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Resource Library:	McGoogan Library of Medicine, University of Nebraska Medical Center
Website:	http://www.unmc.edu/library/
State(s) eligible for services	Colorado, Kansas, Missouri, Nebraska (a priority state), Utah, Wyoming
Authorized Contact:	Roxanne Cox Head, Reference Department (402) 559-7228
Hours available:	Monday - Friday 8:00am - 5:00pm Excluding Holidays
Response time to reference queries offered:
1. Normal or non Rush - (5-7 Business Days	Available
2. Rush - (next business day)	Available
3. Urgent Patient Care - (2-4 hours)	Available
Professional Reference Service Level:
1. Library Professional*	Available
2. Paraprofessional with supervision	Unavailable
3. Paraprofessional WITHOUT supervision	Unavailable
Service Transactions:
1. Email	Available
2. Telephone	Available
3. Other	FAX available
Billing Preferences:
1. Will Invoice	Unavailable
2. EFTS	Unavailable
3. Other	n/a
Fee Schedule:	There is no fee for this service. Willing to arrange for reciprocal services with Network members

*Library professional reference services meet or exceeds the Medical Library Association's Policy Role of Expert Searching in Health Sciences Libraries

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Utah

Resource Library:	Spencer S. Eccles Health Sciences Library
Website:	http://library.med.utah.edu/
State(s) eligible for services	Utah
Authorized Contacts:	Jean Shipman, Director (801) 581-8771
Hours available:	Database Searching Monday - Friday 8:00am - 6:00pm Other Reference Services* Monday - Thursday 7:00am - 9:00pm Friday 7:00am - 6:00pm Saturday 10:00am - 4:00pm Sunday 10:00am - 6:00pm *Expert searchers, but limited subject domain knowledge.
Response time to reference queries offered:
1. Normal or non Rush - (5-7 Business Days	Available
2. Rush - (next business day)	Available
3. Urgent Patient Care - (2-4 hours)	Available
Professional Reference Service Level:
1. Library Professional*	Available
2. Paraprofessional with supervision	Unavailable
3. Paraprofessional WITHOUT supervision	Unavailable
Service Transactions:
1. Email	Available
2. Telephone	Available
3. Other	Online form available
Billing Preferences:
1. Will Invoice	Unavailable
2. EFTS	Available
3. Other	n/a
Fee Schedule:	There are fees for this service. Click here for more information

*Library professional reference services meet or exceeds the Medical Library Association's Policy Role of Expert Searching in Health Sciences Libraries

Wyoming

Resource Library:	University of Wyoming Libraries
Website:	http://www-lib.uwyo.edu
State(s) eligible for services	Wyoming
Authorized Contact:	Jenny Garcia Assistant Librarian (307) 766-5379
Hours available:	Available Monday - Friday 8:00am - 5:00pm Excluding Weekends and Holidays when library is closed
Response time to reference queries offered:
1. Normal or non Rush - (5-7 Business Days	Available
2. Rush - (next business day)	Available
3. Urgent Patient Care - (2-4 hours)	Unavailable
Professional Reference Service Level:
1. Library Professional*	Available
2. Paraprofessional with supervision	Unavailable
3. Paraprofessional WITHOUT supervision	Unavailable
Service Transactions:
1. Email	Available (preferred)
2. Telephone	Available
3. Other	Unavailable
Billing Preferences:
1. Will Invoice	Unavailable
2. EFTS	Unavailable
3. Other	n/a
Fee Schedule:	There is no fee for this service.

*Library professional reference services meet or exceeds the Medical Library Association's Policy Role of Expert Searching in Health Sciences Libraries

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