Security Levels

Identification (ID) Cards

Personnel Support Department

The PSD Customer Service Center is chartered with issuing ID cards.

Location: Coast Guard Island, Bldg 21, 1st Floor, Room 111
Main Customer Service Center #: (510) 437-5648/2905. NOTE: These numbers are not set up for you to leave a message. If the recorded message starts over, then all lines are busy. Keep trying!

Hours

Monday is WALK INS only 0700-1530. We do not close for lunch.
Tuesday/Wednesday/Friday: 0700-1130 & 1230-1530 HRS *APPOINTMENT ONLY* with last appointment at 1500.
Thursday: 0700-1200 HRS *APPOINTMENT ONLY* with last appointment at 1130.
3rd Saturday of each month: 0700-1530 HRS *APPOINTMENT ONLY* with last appointment at 1500.
CLOSED on all Federal and National Holidays.

Updating Addresses in DEERS

Address Changes - Members can e-mail address changes to the DEERS/RAPIDS database via the internet. The e-mail address is: addrinfo@osd.pentagon.mil. It is recommended you use all lower-case letters when typing the e-mail address.

E-mail must contain:

Sponsor’s name and Social Security number.
The address change you want to make.
Names of other family members affected by the address change.
Effective date of the address information.
Your telephone number and area code (if available).
Other information, such as the addresses for geographically separated family members, will be processed if you provide it.

If you don’t wish to provide this information over the internet e-mail, you can update your address records in DEERS by using one of the following four methods:

Calling the DEERS Support Office at one of its toll-free numbers:
    1-800-334-4162 (California Only)
    1-800-527-5602 (Alaska and Hawaii)
    1-800-538-9552 (All Other States)
Faxing address changes to (831) 655-8317
Mailing the address-change information to:
    DEERS Support Center
    ATTN: COA400
    Gigling Road
    Seaside, CA 93955-6771

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Last Modified 7/11/2012

Security Levels

Identification (ID) Cards

Updating Addresses in DEERS

E-mail must contain:

Sponsor’s name and Social Security number.

The address change you want to make.

Names of other family members affected by the address change.

Effective date of the address information.

Your telephone number and area code (if available).

Other information, such as the addresses for geographically separated family members, will be processed if you provide it.

If you don’t wish to provide this information over the internet e-mail, you can update your address records in DEERS by using one of the following four methods:

Calling the DEERS Support Office at one of its toll-free numbers: 1-800-334-4162 (California Only) 1-800-527-5602 (Alaska and Hawaii) 1-800-538-9552 (All Other States)

Faxing address changes to (831) 655-8317

Mailing the address-change information to: DEERS Support Center ATTN: COA400 Gigling Road Seaside, CA 93955-6771

Calling the DEERS Support Office at one of its toll-free numbers:
1-800-334-4162 (California Only)
1-800-527-5602 (Alaska and Hawaii)
1-800-538-9552 (All Other States)

Mailing the address-change information to:
DEERS Support Center
ATTN: COA400
Gigling Road
Seaside, CA 93955-6771