Patient Relations/Customer Services
Customer Service Representatives
Your comfort and recovery are important to us. Customer Service Representatives are available in our clinics, wards and administrative areas to provide you assistance. Our Medical Center has a Patient Relations Program to help you with any difficulties, concerns or special needs that you or your family may have.
Please do not hesitate to contact one of our Customer Service Representatives if they can provide you assistance. Listed below, you will find numbers for the Customer Service Representatives in our outpatient clinics, inpatient wards, administrative areas, branch medical clinics and our TRICARE Prime clinics. When dialing the numbers provided below, let the clinic or department know you desire to speak with the Customer Service Representatives.
As always, our Patient Relations/Customer Service staff is available to provide you with any further assistance you may need.
MEDICAL CENTER OUTPATIENT CLINICS/ADMINISTRATIVE DEPARTMENTS/INPATIENT WARDS
DEPARTMENT |
EXTENSION (Area Code 757) |
ARD Norfolk |
444-8535 |
Allergy/Immunizations |
953-2194 |
Anesthesiology/Pain |
953-3238 |
Audiology |
953-2816/2817 |
Breast Center (Diagnostic) |
953-2465 |
Cardiology/EKG |
953-1276/1296 |
Central Supply |
953-3580/90 |
DAPA |
953-7437 |
Dental |
953-2711 |
Dermatology |
953-0292 |
Dialysis |
953-2064 |
EMD |
953-1397/1398 |
Endocrinology |
953-2116 |
Facilities Management |
953-5667/5670 |
Family Practice (medical center) |
953-2411/12 |
Family Practice (Sewell’s Point) |
953-8733 |
Gastroenterology |
953-2003/04 |
General Surgery |
953-2465 |
Health Promotions |
953-5097 |
Hematology/Oncology |
953-1043 |
Infectious Diseases |
953-5179 |
Internal Medicine |
953-2253/54 |
Laboratory Medicine |
953-1714/1621 |
Legal |
953-5452 |
Main Operating Room |
953-3300/01 |
Medical Photo |
953-5646 |
Nephrology |
953-2064 |
Neurology |
953-2114 |
Neurosurgery |
953-9399 |
Nuclear Medicine |
953-1122 |
Nutrition Management |
953-1020/2627 |
OB/GYN Clinic |
953-4343 |
Occupational Health |
953-5080/7277 |
Occupational Therapy |
953-5419 |
OPMAN/Quarterdeck |
953-5700/5008 |
Ophthalmology |
953-2691 |
Oral Surgery |
953-2711 |
Orthopedics |
953-1813 |
Ostomy/Wound |
953-2849 |
Otorhinolaryngology |
953-2805 |
Pastoral Care |
953-5550 |
Patient Admin. (Admissions, Bldg. 215) |
953-1511/12 |
Patient Admin. (Health Benefits Office) |
953-2605/2612/2611 |
Patient Admin. (Data Flow, Bldg. 1) |
953-7418 |
Patient Admin. (Fleet Liaison) |
953-7540 |
Patient Admin. (Inpatient Records) |
953-5414/5416 |
Patient Admin. (MEDEVAC) |
953-1516 |
Patient Admin. (Medical Boards) |
953-7525/28 |
Patient Admin. (Outpatient Records) |
953-2583/84 |
Patient Relations |
953-2636 |
Pediatrics |
953-0211 |
Pediatrics Surgery |
953-7716 |
Pharmacy |
953-0258/59 |
Pharmacy (Scott Center) |
953-7462 |
Physical Therapy (Bldg. 215) |
953-1418/19 |
Plastic Surgery |
953-2883 |
Podiatry |
953-1812 |
Preventive Medicine |
953-5211 |
Proctology |
953-2464/65 |
Psychiatry (Continuity) |
953-7020 |
Psychiatry (Outpatient) |
953-5269/71 |
Psychology (Lafayette) |
953-6738 |
Psychology (Bldg. 1) |
953-5278 |
Pulmonary (Adult) |
953-2074/75 |
Radiography |
953-1204/1131 |
Radiology Cross Sectional Imaging (CT, MRI, US) |
953-9729 |
Radiation/Oncology |
953-1078 |
Referral Management |
953-9476 |
Resources |
953-5297 |
Respiratory Therapy |
953-2106 |
Rheumatology |
953-2161 |
Security |
953-6950/5224 |
Sleep Lab |
953-7781 |
Social Work |
953-5861 |
Speech Therapy |
953-2800/01 |
Surgical Endoscopy |
953-2465 |
Thoracic Surgery |
953-2465 |
Tumor Registry |
953-6169 |
Urology |
953-2342/2352 |
Vascular Surgery |
953-2465 |
Ward 3A (Cardiac Procedures) |
953-3526 |
Ward 3B (Progressive Care Unit) |
953-3561 |
Ward 3C (ICU Step Down) |
953-3390 |
Ward 3D (ICU) |
953-3422 |
Ward 3KL (APD) |
953-3683 |
Ward 4A (Pediatrics) |
953-4467 |
Ward 4E (Surgery) |
953-4160/61 |
Ward 4F (Specialty Surgery) |
953-4226 |
Ward 4G (Orthopedics) |
953-4126/27 |
Ward 4H (General Medicine) |
953-4020/22/25 |
Ward 4J (Oncology) |
953-4059 |
Ward 4KL (OB/GYN Mother/Baby) |
953-4760/4785 |
Ward 4M (Labor/Delivery) |
953-4598 |
Ward 4N (Nursery) |
953-4760/4785 |
Ward 4P (NICU) |
953-4690 |
Ward 5E (Psychiatry) |
953-4916 |
Ward 5F (Acute Psychiatry) |
953-4917 |
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BRANCH MEDICAL CLINICS
Dam Neck |
953-9915 |
Little Creek (Boone) |
953-8351 |
NNSY (Shipyard) |
953-6500 |
Norfolk (Sewell’s) |
953-9000 |
Northwest (South Chesapeake) |
421-8220 |
Oceana |
953-3805 |
Yorktown |
953-8454 |
TRICARE PRIME CLINICS
TRICARE Appointments |
1-866-MIL-HLTH |
TRICARE Hampton Office |
865-2590 |
TRICARE Water Street Office (Portsmouth, VA) |
399-7649 x2219 |
Chesapeake |
953-6366 |
VA Beach |
953-6708 |
Boone (Amphib Base) |
953-7496 |
Fort Eustis (Army Base) |
953-7855 |
Oceana (Air Station) |
953-7048 |
Langley (Air Force) |
764-8221 |
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