National Credit Union Administration Board Member Christiane Gigi Hyland Remarks to the National Association of Federal Credit Unions Congressional Caucus
I was intrigued when I read the advertisement for this conference. This year’s theme is “Protect Your Credit Union’s Bottom Line.” What intrigued me is how you define a credit union’s “bottom line.” Is it return on assets? Is it preserving the tax exempt status? Is it quantification of member service to all demographics of your field of membership? It’s not really an easy question to answer...