FY 2011 Summary of Performance and Financial Information

The U.S. General Services Administration (GSA) supports the mission of all federal agencies by providing them with workspace, acquisition services, administrative policies, and citizen engagement tools, so that they can focus on achieving their respective missions. GSA meets the needs of federal agencies by providing modern, efficient, and comprehensive solutions. The GSA mission statement inspires its employees to take risks and be innovative, seek an intimate understanding of customer missions and goals, and seek continuous improvement in GSA business processes.

The GSA mission is to use expertise to provide innovative solutions for our customers in support of their missions and by so doing foster an effective, sustainable, and transparent government for the American people.

GSA has three strategic goals – Innovation, Customer Intimacy, and Operational Excellence. GSA uses its government-wide perspective and expertise, centralized procurement and property management role, and unique statutory authorities to innovate where others cannot. GSA seeks an intimate understanding of our customers to serve them with integrity, creativity, and responsibility. GSA strives for performance excellence, continuous improvement, and the elimination of waste in operations.

GSA connects with the public through technologies that enhance communication, collaboration, and information exchange. Through our transparent approach to sharing knowledge, best practices, and lessons learned GSA provides more effective solutions to enhance excellence in the business of government. Connect with GSA on Facebook.com/gsa, YouTube.com/usgsa, and Twitter.com/usgsa.

See other ways GSA Benefits the Public in the FY 2011 Agency Financial Report.

The shortcut to this page is www.gsa.gov/citizensreport2011.

_{Citizens Report Overview |  GSA Performance |  GSA Financials |  Management Challenges Facing GSA}