We cannot locate this Starwood Preferred Guest account. Please correct any errors and click the “Sign In” button again, or
contact us and we will be glad to help.

• Your login information is correct, however due to a period of inactivity your account needs to be updated. Please contact your nearest Customer Contact Center to update your account.

• The name on your reservation and the SPG account to which you're currently signed in do not match.

  To ensure accurate crediting and debiting of Starpoints, please sign in to the same SPG account you used to make your reservation.

• Please enter a username or Starwood Preferred Guest® number.
• If this is the first time you are accessing your account online, please activate your account.
• Please do not use hyphens within your username.
• Please create a password using at least six alphanumeric characters.
• We have no record of that Username or Starwood Preferred Guest Member Number. Please try again or contact us for assistance.
• We cannot locate this Starwood PreferredGuest® account. Please contact us and we'll be glad to help.
• We're sorry, this account has already been activated, please choose another.
• Please re-enter your password; it doesn't match the one we have recorded for this account.
• We're sorry, the username you entered could not be found, please try again.
• We're sorry, the last name you entered contains invalid characters, please try again.
• This Starwood Preferred Guest® membership has been merged with another account in the same name. Please access the other account, or contact us and we'll be glad to help.
• We are unable to access our database. Please contact our Web Assit line and we'll be glad to help.
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• We're sorry, a system error is preventing us from continuing. Please try again later.