Quiénes somos ...
La División de las Normas para el
Consumidor es la responsable de desarrollar las normas
para el consumidor en relación con las entidades
reguladas por la Comisión—las operadoras de servicios
de telecomunicaciones, la radio y la televisión, las
comunicaciones inalámbricas, las compañías de satélite
y de cable— así como otra entidades sujetas a la Ley
de Protección del Consumidor de Servicios Telefónicos
(TCPA, por sus siglas en inglés), la Ley de Control de
Pornografía y Mercadeo No Solicitados (CAN-SPAM, por
sus siglas en inglés) y otros estatutos sobre los
cuales la FCC tiene autoridad. A través de la
elaboración de normas y disposiciones y a través de
comentarios acerca de las medidas creadas por otras
Oficinas y Despachos, la División garantiza que se
tengan en cuenta los intereses del consumidor en todas
las iniciativas de la Comisión para establecer sus
normas. La División está a cargo específicamente de
emitir disposiciones para resolver quejas sobre
cambios de proveedores de servicios de
telecomunicaciones hechos sin autorización (slamming),
de dirigir el establecimiento de normas con respecto
al slamming, la facturación veraz, las llamadas
telefónicas de mercadeo y la publicidad por fax; y de
observar las preguntas informales y las quejas, para
identificar las tendencias que afectan a los
consumidores.
Directivos y otras personas con las que puede
ponerse en contacto
- Kurt Schroeder, Jefe Interino División
- Nancy Stevenson, Jefa adjunta
Temas de interés (en inglés)
02/14/12
Consumer and Governmental Affairs Bureau Seeks Comment on Petition for Waiver of Chevrah Hatzalah Volunteer Ambulance Corps, Inc. Regarding the Transmission of Calling Party Numbers. (DA No. 12-210). Comments Due: 03/15/2012. Reply Comments Due: 03/30/2012. CGB . Contact: Richard D. Smith at (717) 338-2797.
Public Notice:
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12/17/10
Empowering Consumers to Avoid Bill Shock. Revised Comment Date: January 10, 2011. Revised Reply Comment Date: February 8, 2011. (Dkt No. 09-158 10-207).
Order: Word |
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10/14/10
FCC Proposes Rules to Help Mobile Phone Users Avoid "Bill Shock".
News Release:
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NPRM:
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Genachowski Statement:
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Copps Statement:
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McDowell Statement:
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Clyburn Statement:
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Baker Statement:
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10/13/10
FCC Paper Finds Ongoing Consumer Frustration With "Bill Shock".
News Release:
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White Paper:
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06/23/10
Consumer & Government Affairs Bureau Comment Deadline for Public Notice on Measurement of Mobile Broadband Network Coverage and Performance (DA 10-998). (DA No. 10-1127). Comments Due: 07/08/2010. CGB Contact: Jordan Usdan at (202) 418-2035
Public Notice:
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06/15/10
Consumer and Governmental Affairs Bureau Seeks Comment on Global Tel*Link Corporation's Petition for an Expedited Clarification and Declaratory Ruling Concerning the Telephone Consumer Protection Act (TCPA) Rules.
Public Notice: Word
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5/26/10
FCC Survey Confirms Consumers Experience Mobile Bill
Shock and Confusion About Early Termination Fees.
News Release:
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Survey:
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Tips: Word
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5/25/10
Consumer & Governmental Affairs Bureau Announces the Dates for Filing Comments and Reply Comments on its Public Notice Regarding "Bill Shock"
Public Notice:
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5/11/10
Comment Sought on Measures Designed to Assist U.S. Wireless Consumers to Avoid "Bill Shock".
Public Notice: Word |
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01/26/10
FCC Seeks Information on Wireless Early Termination Fees.
News Release: Word |
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AT&T:
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Google:
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T-Mobile:
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Verizon Wireless:
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Sprint:
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1/22/10
FCC Proposes Tougher Restrictions on "Robocalls".
NPRM:
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News Release (1/20/10):
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Genachowski Statement:
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Copps Statement:
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McDowell Statement:
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Clyburn Statement:
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Baker Statement:
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1/20/10
FCC Proposes Tougher Restrictions on "Robocalls".
NPRM (1/22/10): Word | Acrobat
News Release: Word | Acrobat
Genachowski Statement: Word | Acrobat
Copps Statement: Word | Acrobat
McDowell Statement: Word | Acrobat
Clyburn Statement: Word | Acrobat
Baker Statement: Word | Acrobat
12/04/09
Verizon Wireless's Early Termination Fee for Advanced Devices and Access to Verizon Mobile Web.
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9/17/09
No Truth to Rumor that Cell Phone Numbers Will be Made Available to Telemarketers.
News Release:
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8/27/09
FCC Seeks Comment on Additional Opportunities to Protect and Empower Consumers in Communications Marketplace.
News Release:
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NOI:
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Presentation: Acrobat
Genachowski Statement:
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Copps Statement:
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McDowell Statement:
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Clyburn Statement:
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Baker Statement:
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10/14/2008
Addressed petitions for reconsideration and/or clarification of the Report and Order implementing the Junk Fax Prevention Act of 2005.
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07/11/2008
Annual Report on the National Do-Not-Call Registry (Fiscal Years 2006 and 2007).
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6/17/08
Rules Amended to Require Telemarketers to Honor Do-Not-Call List Registrations Indefinitely.
News Release:
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Order:
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Martin Statement:
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Copps Statement:
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Adelstein Statement:
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Tate Statement:
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McDowell Statement:
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01/09/08
Policies and Rules Concerning Unauthorized Changes of Consumers' Long Distance Carriers.
Fourth Report and Order:
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01/04/08
Policies and Rules Concerning Unauthorized Changes of Consumers' Long Distance Carriers.
Order: Word |
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01/04/08
Request of ACA International for Clarification and Declaratory Ruling.
Declaratory Ruling:
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12/21/07
Rules And Regulations Implementing Minimum Customer Account Record Exchange Obligations On All Local And Interexchange Carriers.
Report and Order:
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12/04/07
FCC Proposes Extending the 5-Year Registration Period for the National Do-Not-Call Registry.
NPRM:
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News Release (11/27/07):
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Martin Statement:
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Copps Statement:
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Adelstein Statement:
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Tate Statement:
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McDowell Statement:
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11/27/07
FCC Proposes Extending the 5-Year Registration Period for the National Do-Not-Call Registry.
News Release:
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NPRM:
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Martin Statement:
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Copps Statement:
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Adelstein Statement:
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Tate Statement:
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McDowell Statement:
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06/22/07
Verizon California, Inc. Petition for Waiver.
Order:
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04/19/07
The Consumer & Governmental Affairs Bureau Reminds
Commercial Mobile Radio Service Providers of Their Obligation to Register and
Update Domain Names Used to Transmit Electronic Messages to Wireless Devices.
Public Notice:
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03/22/07
Petition for Reconsideration filed by Cingular Wireless, LLC of the Commission's CAN-SPAM Order Denied.
Order:
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01/26/07
Annual Report on the National Do-Not-Call Registry
Report:
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11/07/06
Consumer & Governmental Affairs Bureau Seeks Comment on National Aeronautics
and Space Administration, John F. Kennedy Space Center Petition for Waiver of 47
C.F.R. Section 64.1601(B) Regarding the Transmission of Calling Party Number.
Public Notice:
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09/13/06
The Commission adopts minor modifications to section 64.4002 of the its customer account record exchange (CARE) rules.
Order on Reconsideration:
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07/27/06
Consumer & Governmental Affairs Bureau Announces August 1st Effective Date of Amended Facsimile Advertising Rules.
Public Notice:
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07/21/06
FCC Announces OMB Approval of Revised Information Collections(s) Concerning its Facsimile Advertising Rules.
Public Notice:
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04/05/06
FCC Amends Rules to Implement Junk Fax Prevention Act of 2005.
Order:
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News Release (4/5/06):
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04/05/06
Consumer & Governmental Affairs Bureau Seeks Comment on ACA International's Petition for an Expedited Clarification and Declaratory
Ruling Concerning the Telephone Consumer Protections Act (TCPA) Rules.
Public Notice:
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12/09/2005
Commission Initiates Proceeding to Implement The Junk Fax Prevention Act; Delays January 9 Effective Date of Prior Written Permission Requirement.
News Release: Word |
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NPRM:
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03/18/05
FCC Extends Truth-in-Billing Rules to Wireless Phones; Seeks
Comment on Additional Measures to Increase Ability of Consumers to Make Informed Choices.
Order: Word
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News Release (3/10/05): Word |
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Abernathy Statement: Word |
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Copps Statement: Word |
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Adelstein Statement: Word |
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02/25/2005
Rules and Regulations Implementing Minimum Customer Account Record Exchange
Obligations on All Local and Interexchange Carriers
Report and Order: Word
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Powell Statement: Word
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02/18/2005
Rules and Regulations Implementing the Telephone Consumer Protection Act of 1991
2nd Order on Reconsideration: Word
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Powell Statement: Word
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12/07/2004
Consumer & Governmental Affairs Bureau Seeks Comment on Consumer Bankers Association Petition for Declaratory Ruling on Preemption of Indiana Telemarketing Rules
Public Notice: Word
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12/07/2004
Consumer & Governmental Affairs Bureau Seeks Comment on Consumer Bankers Association Petition for Declaratory Ruling on Preemption of Wisconsin Telemarketing Rules
Public Notice: Word
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12/07/2004
Consumer & Governmental Affairs Bureau Seeks Comment on National City Mortgage Co. Petition for Expedited Declaratory Ruling on Preemption Of Florida Telemarketing Rules
Public Notice: Word
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09/21/2004
The Commission establishes a limited safe harbor period for autodialed or prerecorded message calls to recently ported wireless numbers and amends the National Do-not-call registry safe harbor rules
Order: Word | Acrobat
08/12/2004
The Commission adopts rules to implement the Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003
Order: Word | Acrobat
7/16/2004
2000 Biennial Review - Review of Policies and Rules Concerning Unauthorized Changes of Consumers' Long Distance Carriers, Implementation of the Subscriber Carrier Selection Changes Provisions of
The Telecommunications Act of 1996. (Dkt No. 94-129, 00-257).
Order: Word | Acrobat
Adelstein Statement: Word | Acrobat
7/03/2003
Rules and Regulations Implementing the Telephone Consumer Protection Act of 1991
Report & Order: Word | Acrobat
Powell Statement: Word | Acrobat
Abernathy Statement: Word | Acrobat
Copps Statement: Word | Acrobat
Adelstein Statement: Word | Acrobat
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