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You Are Here: AHRQ Home > Quality & Patient Safety > Quality Information & Improvement > Community Quality Collaboratives > Model Public Report Elements: A Sampler |
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Model Public Report Elements: A Sampler |
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Final ReportPrepared by Adams Dudley, M.D., M.B.A., University of California, San Francisco; Judith Hibbard, Dr.P.H., University of Oregon; Shoshanna Sofaer, Dr.P.H., Baruch College; and Dale Shaller, M.P.A., Shaller Consulting Group, with assistance from Michelle Ferrari, M.P.H., Shaller Consulting Group; Jennifer Kuo, M.H.S., and Dana Stelmokas, The Lewin Group; and Edie Wade, Ph.D., University of California, San Francisco. This guide provides an illustrative menu of public report elements from health care provider performance reports from around the country. The example Web pages highlighted in the Sampler span five core Web pages (landing page, presentation of measure ratings, consumer engagement tools, place for consumer input on Web site design, and other resources) that constitute a public report and are present on nearly all public reporting Web sites. Additional examples illustrate functional possibilities of Web sites (such as sorting by performance) and demonstrate how to facilitate use by consumers and how to engage consumers in their care. Note: Some URLs provided in this Sampler take users to a Web page other than the one shown in the example (e.g., the home page, a search screen). Users may need to follow instructions to search sites or select a button or other options in order to find the exact page shown. Select to download print version (PDF File, 3.7 MB). Plugin Software Help. ContentsAcknowledgments AcknowledgmentsThe authors gratefully acknowledge the valuable comments provided by the following Chartered Value Exchange (CVE) representatives, who generously contributed their time and expertise to the development and review of this report. Jim Chase
Scott
Cleary Cathy Davis
Jerome Frankel Marge
Ginsburg Judy
Hirsh Thomas
James Donna Marshall Ted Rooney Ron
Smith Diane
Stollenwerk Ted
Zimmer Sampler Report Workgroup Facilitators:
Larry Bartlett Margaret
Trinity Prepared
for: The views expressed in this report are those of the authors. No official endorsement by the Agency for Healthcare Research and Quality or the U.S. Department of Health and Human Services is intended or should be inferred. This document is in the public domain and may be used and reprinted without permission. AHRQ appreciates citation as to source. The suggested format follows: Dudley RA, Hibbard JH, Shaller D, Sofaer S. Model Public Report Elements: A Sampler. Rockville, MD: Agency for Healthcare Research and Quality; 2010 (updated November 2011). AHRQ Publication No. 10-0088. Invitation to Readers of Sampler To Suggest Additional Model Report ElementsThe state of the art and science of public report design is rapidly evolving. We invite readers of this Sampler to E-mail us with other model report elements, which we will post in this section of the Sampler. E-mail model elements you come across to Jan De La Mare at Jan.DeLaMare@ahrq.hhs.gov, including the following information:
Introduction and PurposeThe purpose of this guide, Model Public Report Elements: A Sampler (Sampler), is to provide an illustrative menu of public report elements from health care provider performance reports from around the country. The example Web pages highlighted in the Sampler span five core Web pages (landing page, presentation of measure ratings, consumer engagement tools, place for consumer input on Web site design, and other resources) that constitute a public report and are present on nearly all public reporting Web sites. Additional examples illustrate functional possibilities of Web sites (such as sorting by performance) and demonstrate how to facilitate use by consumers and how to engage consumers in their care. Who Is the Audience?Community quality collaboratives—such as Chartered Value Exchanges (CVEs)—and organizations hosting or beginning development of a public report on health care provider performance. What Kinds of Web Sites Are We Highlighting?Those that convey provider-specific quality scores to an audience of consumers, although certain collaboratives may want to reach multiple audiences, including consumers, providers, health plans, and employers and other purchasers, such as labor unions. What Is Meant by a Sampler?The Sampler addresses important topics in creating a public reporting Web site, with the goal of facilitating Web site design or improvement by community quality collaboratives or other report sponsors. It should be noted that examples included are "better practices" or "common practices." It is not yet possible to delineate best practices in the area of public reporting. Such programs are relatively novel and evaluative data regarding both their impact and our understanding of how to maximize this practice are still evolving. Any Web site included in the Sampler may have some features that are good and other features that could be improved. The red arrows on the screenshots identify the specific better practice elements being featured. Without definitive evidence about best practices, it is likely that the most effective public reporting Web sites will be those that are, at least for a while, continually in a state of growth. These are sites that are actively reevaluating, refining, and enhancing their offerings. What Other Tools Related to Public Reporting Are Available From AHRQ?In addition to this Sampler, AHRQ has seven other resources related to public report design:
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