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Permitting Technical Support |
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This web page contains permitting contact numbers and emails for questions regarding Import/U.S. Transit, Export, and Pet Travel. In addition, information on how to reset forgotten User ID and passwords and ePermits Help Desk hours of operation and contact information is provided at the bottom of this page.
Import/U.S. Transit Questions |
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Questions regarding permit application status, whether or not you need a permit, and regulations and policies concerning allowable imports:
Plants and Plants Products:
Telephone Number: 301-851-2046 or Toll free: 1-877-770-5990
Email: Permits@aphis.usda.gov
Pest Permits and Noxious Weeds:
Telephone Number: 301-851-2046 or Toll free: 866-524-5421
Email: Pest.Permits@aphis.usda.gov
Animals Products:
Telephone Number: 301-851-3300, Option 5
Fax Number: 301-734-8226
Email: AskNCIE.Products@aphis.usda.gov
Live Animals:
Telephone Number: 301-851-3300, Option 2
Email:
VS-Live.Animals_Import.Permits@aphis.usda.gov
Select Agents, Organisms and Vectors:
Telephone Number: 301-851-3300, Option 1
Genetically Engineered Organisms:
Telephone Number: 301-851-3930
Email: biotechquery@aphis.usda.gov
Export |
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Plant Export Questions
Telephone Number: 301-851-2311
Email:
PPQExportServices@aphis.usda.gov
Animal and Animal Product Export Questions
Telephone Number: 301-851-3300, Option 6
Email:
AskNCIE.Products@aphis.usda.gov
Pet Travel |
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Pet Travel Questions
Telephone Number:
301-851-3300
Email:
VS-Live.Animals_Import.Permits@aphis.usda.gov
User IDs and Passwords |
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The ePermits Help Desk is open Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern Standard Time, excluding Federal holidays.
- 1-866-794-2827 (U.S. toll free)
- 1-919-855-7888 (international).
- Email: ePermitsHelp@aphis.usda.gov.