NBC Strategic Plan - Mission, Core Values, Goals
The New NBC Strategic Framework
Our Values
Accountability – doing what we said we would do with transparency
Customer Focus – providing efficient and Accurate, Courteous and Timely (ACT) results
Innovation – leveraging advances in business practices and technology
Integrity – consistently doing the right thing
Teamwork – working collaboratively with all stakeholders
Thrift – finding better ways to operate that help customers reduce cost
Our Strategic Perspectives
Customer Satisfaction
- Deliver an Exceptional Customer Experience
Financial Stewardship
- Responsibly Manage Taxpayer Dollars
Productivity/Quality
- Optimize Operational Performance and Quality
Organizational Health
- Create a climate of employee engagement, learning and growth