Remote Order Entry System (ROES)
VA's Remote Order Entry System (ROES) application allows veterans to place orders online for products and/or services available through the Denver Acquisition & Logistics Center (DALC). ROES provides a convenient, secure means of using the Internet to place orders for products available through the DALC. Veterans who currently receive VA care for designated medical/physical conditions can use ROES to request hearing aid batteries online. Previous methods of requesting replacement batteries (mail-in battery request card, e-mail request, phone request, etc.) will still remain in place. Additional DALC products to be made available to veterans through ROES in the near future include prosthetic socks.
If you are a veteran and want to order products and/or services through the DALC you must have level two credentialing. If you have any questions or wish to obtain more information regarding this access, please contact the ROES Customer Service Section at dalc.css@va.gov.
One type of VAAFI credential is known as the DS Logon Premium (Level 2) credential. It is strongly recommended that you obtain this credential, as it will allow you to access not only ROES online ordering capabilities, but also a broad array of VA and Department of Defense (DoD) benefits resources through an eBenefits portal. If you already have an account with My HealtheVet where you were in-person proofed (an IPA account), it’s easy to use that account to obtain a DS Logon credential. Start by going to DS Logon Account Request Portal, signing in with your My HealtheVet credentials, and clicking on the ‘DS Logon Account Request’ tab. Follow the instructions from there, and you’ll soon be taking advantage of many online capabilities offered by VA and Department of Defense.
VA and DoD are working together to address rare occurrences where information in their respective databases is incomplete. If you receive a message that your record could not be matched at DS Logon, please contact the DALC Customer Support section at (303) 273-6200 for assistance getting your order fulfilled. In that circumstance, please consider returning for online ordering in the future.
A number of other government agency (OGA) clinical professionals also currently place orders for designated products through the DALC. These clinicians, many of whom practice within the Department of Defense (DoD) healthcare system, are already familiar with the DALC as a convenient source for designated medical products. DoD clinicians can now place orders through ROES, giving them access to an ordering system similar to that enjoyed by VA clinicians. Most notably, DoD audiologists already ordering hearing aids through VA’s government-wide contracts can use ROES to do so, increasing the efficiency and accuracy of hearing aid and accessory orders.
DoD audiologists and associated procurement staff can use their DoD Common Access Card (CAC) to access ROES. For information, contact the ROES Program Office at dalc.irm@va.gov.
Follow this link to access ROES using your VAAFI credential.
For more specific information about the DALC and ROES follow this link.
