Customer Service
You can contact Medicare using the online Live Help chat, call a Medicare customer service
representative, or call a Medicare Technical Support representative based on your need.
Use online Live Chat Opens in a new window support when:
-
You have not signed into MyMedicare.gov before and either have not received or have lost the
Welcome Letter containing your password.
- You are having issues with signing in to MyMedicare.gov.
- You have not received your password letter within 14 days after your registration date.
- You are locked out of your account.
Call a Medicare customer service representative at 1-800-MEDICARE (1-800-633-4227) when:
- You are attempting to access the account of a deceased beneficiary.
Call MyMedicare.gov technical assistance at 1-877-607-9663 when:
- You have not received your password letter within 14 days after your registration date.
- You are having issues with signing in to MyMedicare.gov.
- You are locked out of your account.
You can also use the
or the
to find a quick response for answers to your questions you may have.